Sandvik Group

Technical Support Specialist

Sandvik Group

full-time

Posted on:

Location Type: Remote

Location: Tennessee • United States

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About the role

  • Perform maintenance, faultfinding, and repair tasks on cutting-edge equipment
  • Conduct root cause analysis to swiftly resolve issues
  • Ensure customer satisfaction through unsupervised work at workshops and customer sites
  • Commission new products and complete detailed maintenance reports
  • Suggest improvements to enhance customer processes
  • Collaborate with peers and senior technicians to share expertise and coach customer technicians
  • Maintain a strong focus on safety and efficiency
  • Support the customer’s product/equipment/processes by suggesting improvements
  • Provide advanced technical support and advice to sales team and other departments
  • Review, manage, and advise on job costs to aid planning
  • Guide and train colleagues in service methods and tools
  • Conduct plant audits and performance optimization of products
  • Validate and document new product performance
  • Provide technical support to the product line and sales teams
  • Develop and produce documentation to support both distributors and technical support desk

Requirements

  • 4-6 years of experience with Sandvik equipment
  • Relevant trade certification and Sandvik Service Technician qualification
  • Proficient knowledge of hydraulics, mechanics, electrics, automation, pneumatics, and materials
  • Strong root cause analysis skills
  • Excellent communication skills and a customer-focused approach
  • Willingness to travel and work in various field locations
  • Experience with Load & Haul, Drilling and Rigging, Rock Drill Technologies, and Automation (preferred)
  • Proficient in digitalized systems relevant to equipment (preferred)
  • High voltage experience (preferred)
Benefits
  • Health and safety training
  • Dealer training and certification support
  • Professional development opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
hydraulicsmechanicselectricsautomationpneumaticsmaterialsroot cause analysishigh voltage experienceLoad & HaulDrilling and Rigging
Soft Skills
communication skillscustomer-focused approachcollaborationcoachingsafety focusefficiency focusproblem-solvingtrainingsuggesting improvementsdocumentation development
Certifications
relevant trade certificationSandvik Service Technician qualification