Field Service Technician – Automation
Sandvik Group
full-time
Posted on:
Location Type: Office
Location: Edmonton • 🇨🇦 Canada
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
Flash
About the role
- Advanced repairs and inspections of products and equipment of different kind at customer site or own premises.
- Report and document results after above actions.
- Responsible for plan, conduct and maintain tools and equipment for service work.
- Support the customer’s product/equipment/processes by suggesting possible improvements to more advanced technical solutions and products.
- Take into consideration energy efficiency, environmental impact and maintenance costs when giving customer support.
- Provide advanced technical support and advice to the sales team.
- Ability to produce positive results in sales-client interventions.
- Guide and train colleagues in service methods and tools.
- Share own knowledge to enable colleagues to expand their knowledge.
- Onsite support (Service- and maintenance activities, fault finding, operator training)
- SW & HW updates at the machine.
- Technical support of sales area and end customer training.
Requirements
- Deep knowledge of the tasks, tools and procedures associated with providing technical support to the sales team and customers
- Diagnose with the system “Diagnostic Manager” (B&R)
- Tele Remote (Training with test jig in the E-Center)
- Visualisation, HMI
- Set up new flash card (B&R)
- Transfer new data files to PLC
- Radial Laser System – First Pass (Richter Wolfgang)
- GPR System – Second Pass, GEO, SEAM System
- Cutting Profile Adjustment / Alignment
- Knowledge / basics of PLC programming (it is an advantage)
- Several years of practical experience (electric installation, commissioning, troubleshooting etc.)
- Leading activities and responsible for workflow-procedures for different projects
- Team player, ability to withstand stress, solution-oriented, operating principle professional, and confident manner.
- Opened mind in dealing with the customers.
Benefits
- Paid Travel Time
- Company vehicle provided
- Ample opportunity for overtime that is paid as per provincial standards
- Tool reimbursement program
- A comprehensive compensation package including a pension plan with matching, competitive health, dental, life and disability benefits
- Paid training and development opportunities
- Support from an experienced network of technicians across the globe
- Flexible 14 ‑ days-on / 14 ‑ days-off schedule to support a balanced work-life rhythm (subject to change)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
technical supportdiagnostic managerPLC programmingelectric installationcommissioningtroubleshootingcutting profile adjustmentHMIdata file transferradial laser system
Soft skills
team playersolution-orientedability to withstand stressconfident manneropen-mindedguiding and trainingcommunicationcustomer supportcollaborationknowledge sharing