San Antonio Shoemakers (SAS)

Operations

• Oversee and manage development and growth strategies for retail stores.
• Lead, mentor, and support the retail operations team including the retail corporate office and senior district managers.
• Ensure a collaborative, high-performance culture focused on achieving operational goals.
• Oversee ongoing projects and daily activities for department to ensure alignment with company policies and standards as well as the top 4 initiatives identified by the Head of Retail.
• Oversee, manage, and implement improvements in inventory management, order processing, and logistics.
• Evaluate retail workflows and systems to identify inefficiencies and recommend solutions.
• Partner with cross-functional teams to streamline processes.
• Provide regular reporting, including key performance indicators (KPIs), to the Head of Retail.
• Leverage data insights to inform strategic decisions and improve operational outcomes.
• Cultivate strong relationships with key clients, partners, and stakeholders.
• Assist Head of Retail with contract negotiation and terms to maximize value and service quality.
• Create improved onboarding training programs to ensure all staff receive proper training to provide the level of service expected at our stores.
• Design and implement training programs to enhance team capabilities and support career growth.
• Ensure staff are well-informed on new products, policies, and operational updates through regular communication.
• Work with Head of Retail to ensure the short-term and long-term goals are translated into actionable plans.

Director of Retail Operations

Manager

• Responsible for executing day-to-day store operations through application of SAS philosophy and standards of customer service, cleanliness and caring.
• Provide customer satisfaction in all areas of sales and service.
• Direct and manage employees and promote a positive team spirit and motivate employees to reach goals.
• Lead, coach, and direct employees to ensure optimal store performance to company standards and philosophy.
• Set expectations and communicate regularly.
• Conduct regular store meetings.
• Evaluate in written and verbal formats through performance development plan (PDA).
• Hold associates accountable for positions duties, training and development.
• Responsible for store operational and maintenance requirements.
• Accountable for all inventories, finances and other assets within the store.
• Must comply with purchasing policies and control expenditures.
• Ensure policies and procedures are communicated and followed.
• Work with District Manager (DM) to set goals and administer a plan to increase store volume.
• Maintain and make suggestions of adjustments to inventory levels.
• Responsible to work our Grass Roots marketing programs to promote the store within its market.
• Interview and hire sales associates with the help of DM and/or Human Resources representatives.
• Maintain a positive attitude in all dealings with store associates, other company employees and all visitors, vendors and customers of the store.
• Exercise confidentiality.

Retail Store Manager

• Responsible for executing day-to-day store operations through application of SAS philosophy and standards of customer service, cleanliness and caring.
• Provide customer satisfaction in all areas of sales and service.
• Direct and manage employees and promote a positive team spirit and motivate employees to reach goals.
• Lead, coach, and direct employees to ensure optimal store performance to company standards and philosophy.
• Set expectations and communicate regularly.
• Conduct regular store meetings.
• Evaluate in written and verbal formats through performance development plan (PDA).
• Hold associates accountable for positions duties, training and development.
• Responsible for store operational and maintenance requirements.
• Accountable for all inventories, finances and other assets within the store.
• Must comply with purchasing policies and control expenditures.
• Ensure policies and procedures are communicated and followed.
• Work with District Manager (DM) to set goals and administer a plan to increase store volume.
• Maintain and make suggestions of adjustments to inventory levels.
• Responsible to work our Grass Roots marketing programs to promote the store within its market.
• Interview and hire sales associates with the help of DM and/or Human Resources representatives.
• Maintain a positive attitude in all dealings with store associates, other company employees and all visitors, vendors and customers of the store.

Sales

• Perform day-to-day store opening and closing procedures.
• Make weekly bank deposits.
• Provide a friendly welcoming environment for customers.
• Help customers with fitting and selecting SAS shoes.
• Operate point of sale (POS) computer systems for sales and returns.
• Gain product knowledge on SAS items.
• Be ready to work at your scheduled time.
• Execute time effectively on special projects.

Director of Retail Operations

Retail Store Manager

Retail Store Manager

Retail Sales Associate – Part Time