San Antonio Shoemakers (SAS)

Social Media Manager

• Develop and implement SAS’s social media strategy with clear objective, goals and KPI’s which may vary by channel/platform.
• Act as social media expert and manage social channels for the brand.
• Define strategic deployment of social customer care monitoring, tools, and personnel.
• Manage timely brand messaging to educate and inform care agents on relevant topics.
• Identify and execute new community activation opportunities to build engagement and grow user generated content and followers.
• Work closely with Head of Marketing to create content, push innovative boundaries and test new and emerging opportunities (i.e. Live streams, TikTok, Premieres).
• Establish and maintain voice, tone, personality, and curation of content to drive growth and engagement across all social media platforms.
• Create and manage social media content, calendar (paid and organic), creative briefs, and posting schedule across all platforms in alignment with brand priorities and business goals.
• Review and approve all social media posts, ensuring alignment with voice, brand, and content best practices.
• Leverage trending topics and culturally relevant conversations regularly to drive audience engagement, build brand perception and keep SAS top of mind.
• Provide audience and performance insights through owned channels to impact future content-planning.
• Work closely with e-commerce on driving consumers to our website via social for sales promotions.
• Reach out to influencers and evaluate their relevance based on engagement and fan base.

Manager

• Responsible for executing day-to-day store operations through application of SAS philosophy and standards of customer service, cleanliness and caring.
• Provide customer satisfaction in all areas of sales and service.
• Direct and manage employees and promote a positive team spirit and motivate employees to reach goals.
• Lead, coach, and direct employees to ensure optimal store performance to company standards and philosophy.
• Set expectations and communicate regularly.
• Conduct regular store meetings.
• Evaluate in written and verbal formats through performance development plan (PDA).
• Hold associates accountable for positions duties, training and development.
• Responsible for store operational and maintenance requirements.
• Accountable for all inventories, finances and other assets within the store.
• Must comply with purchasing policies and control expenditures.
• Ensure policies and procedures are communicated and followed.
• Work with District Manager (DM) to set goals and administer a plan to increase store volume.
• Maintain and make suggestions of adjustments to inventory levels.
• Responsible to work our Grass Roots marketing programs to promote the store within its market.
• Interview and hire sales associates with the help of DM and/or Human Resources representatives.
• Maintain a positive attitude in all dealings with store associates, other company employees and all visitors, vendors and customers of the store.
• Exercise confidentiality.

Retail Strategy Manager

IT Support

• Give specific directions to the customer desk team members to enable them meet specific customer needs.
• Create and manage both intra-team and inter-team work processes that will boost the level of productivity, enhance excellence in communication and monitor the level of service delivery in order to determine areas of lapses.
• Administer effective frontline line desk assistance to customers where inquiries are beyond the knowledge of the help desk team members.
• Appropriately escalate issues to other departments for resolution as required.
• Implement a central problem management route for information management users to handle queries and complaints.
• Providing satisfactory explanations and solutions to customer questions and issues to gain their confidence.
• Responsible for maintaining organizational ticketing system.
• Willing to work on-call on a rotating cycle.
• Establish and follow measures of crisis management to control all effects that may arise from customer problems and complaints to avoid escalation.
• Organize training and/or make arrangements for team member to receive training on the latest and best practices in handling help desk related issues.
• Keep adequate records of all activities in the help desk department and present them to management upon request for evaluation.
• Create good working relationship amongst members of the help desk team to ensure smooth flow of work, which improves overall performance.
• Develop several strategies to tackle issues to have a backup plan where a particular strategy might not be effective.
• Responsible for hiring, training and supervising the help desk IT team.
• Provide critical system analysis on an as needed basis.
• Write and Modify knowledge articles supporting company needs.

Help Desk Support Lead

Accountant

• Prepare and file state and local sales tax returns and property tax renditions
• Stay updated with changes in tax laws and regulations to ensure compliance
• Ensure retail store sales tax percentages are up to date at all times
• Communicate key information to Controller
• Review all untaxed purchases for monthly sales tax reporting
• Responsible for property tax renditions and payments
• Work with teams to ensure timely and accurate filing of statutory reports
• Lead on sales tax audit
• Execute strategic initiatives to enhance efficiencies
• Involved in Quarter and Year End inventory

Tax Accountant

• Responsible for executing day-to-day store operations
• Provide customer satisfaction in all areas of sales and service
• Direct and manage employees and promote a positive team spirit
• Lead, coach, and direct employees to ensure optimal store performance
• Conduct regular store meetings and evaluate performance
• Responsible for store operational and maintenance requirements
• Accountable for all inventories, finances and other assets within the store
• Work with District Manager to set goals and administer a plan to increase store volume
• Maintain and make suggestions of adjustments to inventory levels

Retail Store Manager

Accounts Receivable

• Supervises staff and manages the credit, collections, and billing processes
• Works with senior leadership in recruiting, onboarding, performance evaluations, and ongoing training for team members.
• Identifies problematic AR aging buckets and assigns accounts to their team for resolution
• Documents, analyzes trends on collection activities to communicate to stakeholders as appropriate
• Prepares reports on data as directed to support departmental and company goals on metrics and KPIs
• Oversees and assists in any cleanup of unapplied payments, short paid invoices, transfer of payment and charge backs on customer accounts
• Develops and administers credit and collection programs
• Maximizes revenue through detailed review, analysis, and follow-up on all pertinent customer accounts, denials, and rejections
• Oversees investigation of credit risk for new and existing customers and advises on course of action for credit
• Designs and implements processes to improve cash flow and reduce receivable aging
• Creates and implements strategies to increase the number of successful collections on outstanding accounts
• Monitors and Implements policies and procedures that maximizes department effectiveness
• Communicates with customers to build and maintain a strong working relationship
• Manages the month end close process of the accounts receivable module
• Interacts with multiple departments
• Communicates and facilitates special projects and requests as needed

Accounts Receivable Lead

Controller

• Ensure all accounting processes, transactions and accounting information are managed in accordance with GAAP and internal policies and procedures.
• Ensure financial reports, projections, analysis and variance reports are prepared and provided on a timely basis.
• Ensure the timely and accurate preparation of annual audit schedules, account reconciliations and tax schedules as needed for audit preparation and compliance with tax and regulatory authorities.
• Develop, monitor, and oversee the implementation and maintenance of financial, administrative, and internal controls necessary to safeguard all assets and assure integrity in the financial reporting.
• Consolidate, analyze and interpret financial statements and reports.
• Develop, train, and evaluate performance of finance and accounting personnel
• Coordinate the preparation of schedules required for reporting requirements including income, sales, and personal property tax returns.
• Assist with the preparation of schedules needed to manage and maintain insurance needs, including General Liability, Property insurance and, Workers Compensation, etc.
• Oversight of Cost Accounting functions to include factory cost tracking of material, labor, and overhead variances, cost allocation and be able to lead meetings to explain variances.
• Oversight of quarterly and year-end inventory.
• Responsible for inventory analysis for both raw material and finished goods.
• Develop, implement, and monitor policies for day-to-day operational procedures and administration.
• Coordinate all audits with outside firms and agencies.
• Provide leadership in the continuous evaluation and implementation of short and long-term strategic financial objectives.

Accounting Manager

• Assist the Controller in all aspects of the daily, monthly and annual accounting functions regarding inventory and costing.
• Responsible for period-end reporting, inventory accuracy and valuation.
• Assist the Controller in generating daily, monthly inventory reporting schedules, trends and significant fluctuations in inventory.
• Audit and report on the overall inventory operational processes (factory, warehouse and retail) identifying inefficiencies, risks and trends impacting inventory.
• Recommend controls and procedures to improve the inventory process and decrease inventory leakage.
• Research and resolve discrepancies including, but not limited to, researching factory/warehouse claims, cycle count variances for missing product, adjusted inventory quantities, handling of damaged or factory/warehouse defect inventory and disposing of inventory.
• Reconcile and analyze produced units vs. warehouse receipt daily, weekly and period-end.
• Compile data from sources such as production systems, Microsoft Dynamics 365 and POS systems.
• Compare perpetual inventories to physical analyzing factory production system, in transit (between factories and factories to warehouse) warehouse receipt and retail store shipments.
• Verify clerical computations against physical count investigating reason(s) for discrepancies reporting findings to warehouse manager and management.
• Conduct regular inventory counts, i.e., cycle counts, period-end and year-end physical inventory.
• Record count results and discrepancies.
• Communicate count results to controller/management.
• Analyze and accurately resolve inventory issues researching transactions to determine root cause, and develop strategies for improvement, i.e., best practice.
• Compare retail store inventory receipts, sales, transfers, and returns to perpetual inventory to minimize retail store gain and loss.
• Ensure the physical security of stock by communicating to associate established inventory control guidelines and procedures and work with management to implement these procedures.
• Identifying critical risks inherent within the processes and operating systems to ensure there are robust internal controls to ensure the safeguarding of SAS’s inventory and accurate reporting of results.
• Collaborate with factory and warehouse management to resolve all variances and ensure internal controls are adhered to as written.
• Develop and document processes that enhance inventory flow, transparency and best practice.
• Supports and assist finance, factory, and warehouse with special projects relating to inventory or other projects as assigned.

Inventory Accounting Analyst

• Responsible for analyzing specific general ledger account analysis and preparing journal entries as needed
• Assist with property insurance analysis
• Prepare Daily cash reports and determine funding needs
• Perform electronic payment processing of domestic and international transactions including ACH and wire transactions
• Reconcile bank accounts
• Assist with preparation of inventory schedules

Senior Accountant

• Responsible for the Corporate tax function including federal, state, local, property and sales taxes
• Prepare and file federal, state, local tax, sales tax returns and property tax renditions
• Stay updated with changes in tax laws and regulations to ensure compliance
• Ensure retail store sales tax percentages are up to date
• Review all untaxed purchases for monthly sales tax reporting
• Maintain communication with all levels of leadership
• Develop, monitor, and oversee the implementation and maintenance of financial, administrative, and internal controls