San Antonio Shoemakers (SAS)

Support Engineer

• Maintaining and supporting all computer operations.
• Problem-solving and troubleshooting computer-related issues.
• Maintain IOT(Internet of Things) equipment.
• Ability to work in a team environment.
• Monitoring specific service alerts and performing proper remediation or escalation.
• Perform software installations, build and implement computer images for deployments.
• Maintain IT security standards in the desktop support area.
• Assist, support, and work on server system upgrades as directed.
• Understanding and ability to run network cabling.
• Active Directory and file storage administration.
• Network and email administration.
• Verbal communication and proper phone etiquette.
• Multi-tasking capabilities.
• Up to 10% of travel.
• Perform daily duties as directed.

Desktop Support Technician

Compliance

• Coordinate and monitor temporary import/export transactions (pedimentos) between U.S. operations and maquiladora facilities in Mexico
• Ensure compliance with IMMEX program requirements, including Annex 24 (inventory control) and Annex 31 (VAT/IEPS reporting)
• Track and reconcile materials sent to and returned from Mexico (WIP, subassemblies, finished goods)
• Coordinate with customs brokers to ensure accurate processing of non-sale cross-border transfers
• Identify and resolve discrepancies between physical movements, customs documentation, and ERP records
• Manage import compliance for finished goods and raw materials into the U.S.
• Determine and validate HTS classifications, country of origin, and duty applicability
• Review customs entries for accuracy and coordinate corrections with brokers (including post-entry adjustments when needed)
• Conduct duty and tariff analysis to support cost optimization
• Maintain compliance with U.S. Customs (CBP) regulations and documentation requirements
• Utilize ACE (Automated Commercial Environment) and SUIT to analyze trade data and support reporting
• Ensure data integrity within ERP systems related to trade compliance (HTS, country of origin, valuation, etc.)
• Develop, implement, and maintain trade compliance procedures and internal controls
• Support internal and external audits (CBP or internal reviews) and ensure audit readiness
• Ensure alignment between customs documentation and financial records (inventory valuation, landed cost, intercompany flows)
• Support Finance in analyzing duties, freight, and landed cost components
• Monitor and reconcile cross-border inventory movements (U.S. vs Mexico) and investigate variances
• Review customs broker invoices for accuracy and proper cost allocation

Trade Compliance Manager – Cross Border Operations

Social Media Manager

• Develop and implement SAS’s social media strategy with clear objective, goals and KPI’s which may vary by channel/platform.
• Act as social media expert and manage social channels for the brand.
• Define strategic deployment of social customer care monitoring, tools, and personnel.
• Manage timely brand messaging to educate and inform care agents on relevant topics.
• Identify and execute new community activation opportunities to build engagement and grow user generated content and followers.
• Work closely with Head of Marketing to create content, push innovative boundaries and test new and emerging opportunities (i.e. Live streams, TikTok, Premieres).
• Establish and maintain voice, tone, personality, and curation of content to drive growth and engagement across all social media platforms.
• Create and manage social media content, calendar (paid and organic), creative briefs, and posting schedule across all platforms in alignment with brand priorities and business goals.
• Review and approve all social media posts, ensuring alignment with voice, brand, and content best practices.
• Leverage trending topics and culturally relevant conversations regularly to drive audience engagement, build brand perception and keep SAS top of mind.
• Provide audience and performance insights through owned channels to impact future content-planning.
• Work closely with e-commerce on driving consumers to our website via social for sales promotions.
• Reach out to influencers and evaluate their relevance based on engagement and fan base.

Manager

• Responsible for executing day-to-day store operations through application of SAS philosophy and standards of customer service, cleanliness and caring.
• Provide customer satisfaction in all areas of sales and service.
• Direct and manage employees and promote a positive team spirit and motivate employees to reach goals.
• Lead, coach, and direct employees to ensure optimal store performance to company standards and philosophy.
• Set expectations and communicate regularly.
• Conduct regular store meetings.
• Evaluate in written and verbal formats through performance development plan (PDA).
• Hold associates accountable for positions duties, training and development.
• Responsible for store operational and maintenance requirements.
• Accountable for all inventories, finances and other assets within the store.
• Must comply with purchasing policies and control expenditures.
• Ensure policies and procedures are communicated and followed.
• Work with District Manager (DM) to set goals and administer a plan to increase store volume.
• Maintain and make suggestions of adjustments to inventory levels.
• Responsible to work our Grass Roots marketing programs to promote the store within its market.
• Interview and hire sales associates with the help of DM and/or Human Resources representatives.
• Maintain a positive attitude in all dealings with store associates, other company employees and all visitors, vendors and customers of the store.
• Exercise confidentiality.

Desktop Support Technician

Trade Compliance Manager – Cross Border Operations

Social Media Manager

Retail Strategy Manager