San Antonio Shoemakers (SAS)

Desktop Support Technician

San Antonio Shoemakers (SAS)

full-time

Posted on:

Location Type: Office

Location: San Antonio • Texas • United States

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Tech Stack

AndroidiOSIoTLinux

About the role

  • Maintaining and supporting all computer operations.
  • Problem-solving and troubleshooting computer-related issues.
  • Maintain IOT(Internet of Things) equipment.
  • Ability to work in a team environment.
  • Monitoring specific service alerts and performing proper remediation or escalation.
  • Perform software installations, build and implement computer images for deployments.
  • Maintain IT security standards in the desktop support area.
  • Assist, support, and work on server system upgrades as directed.
  • Understanding and ability to run network cabling.
  • Active Directory and file storage administration.
  • Network and email administration.
  • Verbal communication and proper phone etiquette.
  • Multi-tasking capabilities.
  • Up to 10% of travel.
  • Perform daily duties as directed.

Requirements

  • Must have technical knowledge of Microsoft Windows, IOS, Android, and Linux operating systems.
  • Troubleshoot issues with voice, data, applications, and anything else at a Level 1 tier.
  • Customer Service experience is required.
  • Computer hardware proficient.
  • Basic networking knowledge of TC/IP, firewall, and basic protocols.
  • Ability to create and improve technical documentation.
  • Participate in the development of user training programs and recommend changes.
  • Identify and escalate problems requiring escalation.
  • Must be a self-starter with the desire to take initiative.
  • Ability to work collaboratively or independently.
  • Manufacturing systems experience a plus.
  • Demonstrate outside-the-box thinking.
  • Help Desk experience is a plus.
  • Effective listening skills and verbal communication, maintaining proper phone etiquette.
  • Be self-motivated, detail-oriented, and have a strong work ethic.
  • Maintain safety regulations and requirements while in the factory and warehouse areas.
  • COMPTIA training is a plus.
  • Point of Sale(POS) experience is a plus.
  • PCI Compliance experience a plus.
  • Ability to work on-call, after hours and weekends.
  • May be required to work non-traditional hours.
  • Reliable Transportation.
  • Ability to organize and prioritize daily work and work with minimal supervision.
Benefits
  • SAS is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Microsoft WindowsIOSAndroidLinuxTC/IPfirewallcomputer hardwarenetwork cablingActive Directoryfile storage administration
Soft Skills
problem-solvingteamworkmulti-taskingcustomer serviceeffective listeningverbal communicationself-motivateddetail-orientedinitiativeorganizational skills
Certifications
COMPTIA