Samsung Electronics

Strategy Planning and Insights Manager

Samsung Electronics

full-time

Posted on:

Location Type: Hybrid

Location: Chertsey • United Kingdom

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About the role

  • Define EU C&S target revenue, sales, usage targets for up to 30 EU markets
  • Develop and maintain advanced analytics and reporting tools to support strategic decision-making
  • Leverage data to identify opportunities for growth, efficiency & customer satisfaction enhancements
  • Ensure effective development of the C&S strategy and roadmap
  • Collaborate with Global HQ in Suwon and local subsidiaries in Europe to execute an aligned EU strategy, securing engagement from all internal stakeholders
  • Manage the creation of EU6 aligned delivery plans
  • Provide quarterly roadmap updates to ensure prioritization and effective planning
  • Oversee the planning & delivery of key proof of concepts / initiatives to enhance services value
  • Influence and gain support from HQ for new propositions, partnerships, and features
  • Ensure the on-time delivery of ETO and subsidiary roadmap initiatives and the C&S business targets
  • Drive consistent governance, action planning, reporting, and effective meeting management with all senior European and local market mobile / services leaders
  • Lead the monthly C&S LT meeting to enable appropriate level of planning & alignment on key topics
  • Ensure aligned prioritization and effective delivery of key initiatives via weekly & monthly governance
  • Accountable for the identification of risk to delivery of all C&S business units and strategic initiatives
  • Engage regularly with product owners to resolve issues or plan improvements
  • Validate delivery / prioritization EU market decisions with relevant commercial / consumer data
  • Maximise breadth & quality of services insight to enhance 'Why Services' data points and customer understanding
  • Identify, utilise, and enhance all available data sources to inform and optimize strategy
  • Influence senior stakeholders to enhance services reporting (both BAU and big data analysis) and technical capability
  • Create tailored business cases to unlock partner integration, services budget, and increased services headcount at subsidiaries
  • Provide ad-hoc analysis across each business unit to support critical initiatives
  • Ensure robust C&S reporting, analysis, and tracking to subsidiaries' including EU & market presidents
  • Foster strong relationships with key stakeholders across the organization to ensure alignment and support for critical initiatives
  • Act as the main point of contact for all strategic planning and data insights-related queries, providing expert guidance and support
  • Engage senior stakeholders, championing services and aligning them to the C&S strategy
  • Create and present content effectively in Mobile Presidents meetings to drive KPI uplift
  • Increase services prioritization across EU Mobile presidents and channel leads
  • Lead initiatives to innovate and improve services and processes, ensuring the organization stays ahead of industry trends and customer needs
  • Implement guidelines in data analytics and strategy to drive continuous improvement throughout the organization
  • Develop strategies to enhance the customer experience and drive customer engagement through data-driven insights and innovative solutions
  • Work closely with customer service and product teams to ensure customer feedback is integrated into service improvements.

Requirements

  • Minimum of 3 years of relevant experience in a large matrix organization driving key metrics
  • Bachelor's degree or equivalent experience in business, management, economics, or a related field
  • Shown experience engaging with C-level management
  • Effective prioritization skills across multiple projects
  • Ability to thrive in ambiguity and simplify complex problems to meet consumer needs
  • Consistent record of leading and managing complex projects with multiple stakeholders
  • Knowledge of the telecommunications or technology industry is a plus
  • Strong problem-solving skills and a proactive approach to identifying and addressing business challenges
  • Ability to manage change effectively and guide teams through periods of transition
  • Strong numerical, written, and verbal communication skills
  • Experience working cross-culturally with European and international colleagues.
Benefits
  • Hybrid working – 3 days in the office and 2 days at home per week
  • Bonus scheme linked to individual, team and company performance
  • Car allowance
  • Pension contribution
  • Three volunteering days each year
  • Holiday - 25 days plus bank holidays and an additional day off for your birthday
  • Access to discounts on a wide range of Samsung products
  • Access to a discount shopping portal
  • Partner Colleagues are not eligible for Samsung Enhanced Paid Sick Leave but may be eligible for statutory payments from their payroll agency
  • Up to 20 (pro-rata) Partner Absence days per calendar year to be used in times of need
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
advanced analyticsreporting toolsdata analysisstrategic planningproject managementrisk identificationbusiness case developmentKPI analysisdata-driven insightscustomer engagement strategies
Soft Skills
effective prioritizationproblem-solvingcommunicationstakeholder engagementleadershipchange managementcollaborationinfluencerelationship buildingadaptability
Certifications
Bachelor's degree in businessBachelor's degree in managementBachelor's degree in economics