Customer Support Specialist
F.A. Davis
Bilingual Customer Service Representative / Le représentant du service clientèle bilingue
SAMSON Controls Inc. Canada
full-time
Posted on:
Origin: • 🇨🇦 Canada
Visit company websiteJob Level
Junior
About the role
- Assist the Regional Sales Manager with all sales activities within the defined region
- Develop, strengthen, and maintain customer relationships with occasional face-to-face interactions
- Cold calling, prospecting and qualifying companies within defined region
- Present quotations generated by Application Specialist team, follow-up and provide accurate feedback
- Support sales activities including quotation presentation, follow-ups, and troubleshooting requests
- Track all customer interaction in the CRM
- Promote and educate clients on the SAMSON portfolio of products, services, and solutions
- Work towards adding SAMSON to customer Approved Manufacturer Lists (AMLs)
- Attend customer visits scheduled by the sales channel and support regional coverage
- Collaborate with sales channel partners and assist Regional Sales Manager with territory planning
- Attend webinars, meetings, and training as required
- Comply with OHSA, company policies and safety practices; adhere to SAMSON quality standards
- Participate in all company required training and perform other duties as assigned
Requirements
- Post-Secondary Degree or Diploma from an accredited college or university in Sales and Marketing
- Ability to manage sales cycles between 6 weeks and 2 years
- Advanced verbal and written communication, including strong presentation skills
- Strong computer skills including excellent knowledge of MS Office
- Strong Customer Service skills with a high sense of urgency
- Ability to work in a team environment
- Strong organizational skills to deal with occasional heavy workloads and multi-tasking within a deadline driven environment
- Innovative problem-solving skills and able to adapt to changing priorities
- High attention to detail
- 1+ years of experience within a cold calling and prospecting sales environment (minimum)
- 1+ years of experience in Industrial or Process Automation sales is an asset
- Previous experience utilizing a CRM with all customer interactions is an asset
- Bilingual (English and French) is required
- Ability to commute to Laval / close to Laval (commute question on application)
