Ensure our customers increase the safety, efficiency, and sustainability of their operations with our IoT platform
Manage the deployment of Samsara technology to large-scale customers
Create launch plans and a roadmap to increase product usage
Track implementation progress, participation, product adoption, and account health
Run training sessions, demonstrate Samsara’s technology, and work through challenges
Juggle multiple customer engagements in parallel and work cross-functionally
Serve as a mentor to the wider Customer Success and Support teams
Champion, role model, and embed Samsara’s cultural principles

Requirements

6+ years of experience in a senior Customer Success, account management, or strategic consulting role
Enterprise SaaS experience preferred
Strong priority management and high emotional intelligence
Experience supporting or working with technical products
Solutions-oriented with strong problem solving skills
Excellent consultative skills with experience in end to end system implementations
Proven track record of building trust and communicating effectively with a wide variety of stakeholders
Passion for going above and beyond the call of duty
Bachelor's degree from a 4-year institution

Benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

IoTSaaSsystem implementationsproduct adoptionaccount health tracking

Soft Skills

priority managementemotional intelligenceproblem solvingconsultative skillsbuilding trustcommunicationmentoring