Coach team members to achieve and surpass performance goals, specifically overseeing the team’s ability to meet Services ARR attach quotas, improve sales win rates by positioning the value of Samsara services and facilitate seamless Sales to Services transitions.
Translate business needs into clearly scoped technical projects, perform technical vetting to ensure feasibility and alignment, and partner with customer account teams on prioritization decisions
Define project goals, success criteria, and expected impact
Collaborate with GTM leadership to shape service offerings in support of broader company initiatives, including the launch of new products.
Oversee the ongoing enablement of Samsara’s sales and customer success teams on how to communicate service offerings to customers and properly manage customer expectations pre-sale.
Ensure goal clarity and implement strategies to enable new hires to achieve productivity quickly.
Evaluate and improve operational processes within the team scope to reduce unnecessary complexity and delays. This includes refining Services templates, engagement processes, and methodologies to increase automation and system efficiency.
Define strategic initiatives with input from cross-functional leaders to drive improvements in process, enablement, and accuracy leveraging AI to drive efficiencies. You will be responsible for forecasting services and closely monitoring the ARR pipeline to understand capacity demands.
Gather, interpret, and present data to inform team decisions, utilizing Salesforce reports and dashboards to assess team performance and identify areas for improvement.
Anticipate and mitigate operational risks that may impact team objectives, contributing to the development of risk mitigation plans regarding services scoping and delivery.
Foster a collaborative environment to promote open communication with Sales, Sales Engineers, and Customer Success to integrate services solutions into comprehensive Samsara proposals.
Demonstrate a willingness to get your hands dirty while championing Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team).

Requirements

4+ years of experience managing a team.
7+ years of relevant industry experience, preferably in Professional Services, Sales Engineering, or Customer Success.
Proven track record as a people leader with experience hiring, developing, and leading inclusive, engaged teams
Proven experience managing team outcomes and contributing to operational planning; experience implementing or managing a scaled onboarding or services sales program (SaaS preferred).
Demonstrable experience with the SOW/Proposal process, including scoping, producing, and delivering statements of work that meet documented technical requirements.
Experience creating/navigating SFDC reports and dashboards.
Strong presentation skills with the ability to articulate customer success stories and metrics that demonstrate value.
Solutions-oriented with strong problem-solving skills and the ability to reduce unnecessary complexity in a fast-paced environment.
Bachelor’s degree from a 4-year institution.

Benefits

Full time employees receive a competitive total compensation package along with employee-led remote and flexible working, health benefits, and much, much more.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

operational planningSOW processproposal processscopingSalesforce reportsdashboardsonboarding programservices sales programdata interpretationAI efficiencies

Soft Skills

coachingteam leadershipproblem-solvingpresentation skillscollaborationcommunicationcustomer success focusinclusive leadershipstrategic initiative definitiongoal clarity