Senior Manager, Services Partners
Samsara
full-time
Posted on:
Location Type: Remote
Location: California • United States
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Salary
💰 $114,520 - $184,050 per year
Job Level
About the role
- Define the strategic vision for the entire Services Partner Program, including the formalization of certification tiers, audit policies, and incentive structures.
- Conduct high-level negotiations and Quarterly Business Reviews (QBRs) with services partner executives and ensure high-quality customer service by maintaining metrics to monitor partner performance.
- Identify, assess, and mitigate both operational and strategic risks within the services partner function, serving as the ultimate escalation point for services partner issues.
- Streamline cross-team processes and workflows to simplify large-scale services partner engagements.
- Lead the Services Partner team and own the hiring plan and headcount needs for all services partner roles.
- Ensure we have enough capacity across our partner base; recruit new partners as needed, onboard and train, and maintain ongoing executive relationships.
- Evaluate partner performance based on cross-functional feedback at scale.
- Coordinate with sales and customer success on the selection of partners for strategic customer deployments.
- Develop and implement tools and resources to enhance ramping and sustained team performance, fostering a culture of recognition and impact.
- Problem-solve as needed to streamline internal processes with customer success, sales, operations, product, finance and other cross-functional teams to simplify large scale deployments delivered by partners.
- Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices
Requirements
- 7+ years experience in program execution, consulting, partner account management, or similar
- Proven track record as a people leader with experience hiring, developing, and leading inclusive, engaged teams
- Demonstrated ability to build and maintain an enterprise grade services partner network delivering verifiable customer outcomes within a high-growth technology company
- Experience managing program budgets, P&L, and defining strategic visions (e.g., certification tiers, incentive structures)
- Strong track-record of building and managing complex service partner relationships
- Excellent cross-functional collaboration and communication skills, with a proven ability to work across both sales and product stakeholders
- Strong project management, analytic, and organizational skills
- Strong track record of building and managing complex partner relationships, including high-level negotiations and executive relationship management
Benefits
- Full time employees receive a competitive total compensation package
- Employee-led remote and flexible working
- Health benefits
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
program executionpartner account managementbudget managementP&L managementstrategic vision developmentperformance metrics monitoringrisk assessmentcross-functional collaborationproject managementanalytical skills
Soft Skills
people leadershipteam developmentinclusive leadershipcommunication skillsorganizational skillsproblem-solvingnegotiation skillsrelationship managementcustomer success focusgrowth mindset