Investigate Safety Camera hardware failures that block video retrieval, such as damaged cameras, intermittent recording, or missing footage scenarios.
Lead and support manual video retrieval requests when footage cannot be retrieved via standard dashboard tools (e.g. due to cable damage, device power loss, or physically damaged cameras).
Maintain the lab space and keep equipment operational and orderly.
Root cause basic EE field failures using a power supply, oscilloscope, multimeter, and bench equipment.
Serve as a subject matter expert and educator to our Global Technical Support team.
Lead post‑mortem analyses for high‑impact Safety & Cameras incidents, identifying root causes, systematic patterns that need engineering attention, process/tooling improvement opportunities, and relevant trends to inform product truth and customer guidance.
Build world-class tools to automate manual processes, and develop SQL queries to accelerate investigations and analysis of issues.
Champion, role model, and embed Samsara’s cultural principles as we scale globally and across new offices.

Requirements

Associate’s degree in Electronics, Mechatronics, Electrical Engineering, or a similar field; B.S. degree is a plus.
Proficiency in following detailed instructions and interpreting procedures and wiring schematics.
Required skills include small component soldering.
Experience using or the ability to rapidly learn various test and measurement equipment (e.g., multimeter, logging power supplies, microscope, thermal chamber, optical tools).
2-3 years of experience in debugging electrical or automotive systems.
Excellent communication, customer service, and interpersonal skills.
Demonstrated resourcefulness, creativity, and problem-solving abilities.
Ability to work in a fast-paced dynamic environment.
Travel to customer locations for on-site investigations as needed (~10% travel).

Benefits

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Applicant Tracking System Keywords

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Hard Skills & Tools

small component solderingdebugging electrical systemsdebugging automotive systemsSQL queriesroot cause analysisinterpreting procedureswiring schematics

Soft Skills

communication skillscustomer service skillsinterpersonal skillsresourcefulnesscreativityproblem-solving abilities

Certifications

Associate’s degree in ElectronicsAssociate’s degree in MechatronicsAssociate’s degree in Electrical Engineering