Ad Operations Specialist
Newsweek
JavaScriptTableau
IT Ops Analyst – Mid-level
Sami
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇧🇷 Brazil
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
CloudGoogle Cloud PlatformGrafanaJavaScriptNode.jsRabbitMQSOAPSQL
About the role
- Ensure the stability, performance, and reliability of our platforms, acting as the essential bridge between Operations and Engineering.
- Investigate issues in our applications and their integrations, performing diagnosis, root cause analysis, and implementing fixes.
- Log analysis: Use observability tools to troubleshoot issues in cloud environments (GCP).
- Develop and implement fixes: Work directly in code to correct bugs and vulnerabilities, using Git/GitHub for version control.
- Create and maintain automations: Identify opportunities to automate support routines and manual processes.
- Create and maintain technical documentation, procedures, and knowledge base articles.
- Support the maintenance of integrations with partner and vendor systems.
- Research and implement AI-based solutions to predict failures and intelligently scale our support.
- Monitor service-to-service communication, investigate failures, and ensure the resilience of our distributed architecture.
- Collaborate with other teams, primarily Engineering and Product.
Requirements
- Experience supporting and maintaining web applications, integrations, and APIs (REST and SOAP).
- Experience with programming languages, preferably Node.js.
- Experience with relational and non-relational databases and SQL.
- Experience analyzing, identifying, and fixing systemic root-cause issues.
- Experience coding and deploying fixes to production, following software development lifecycle best practices.
- Experience with source control systems, preferably Git/GitHub.
- Experience with automations (scripts, bots, etc.) to optimize processes.
- Experience with Cloud.
- Nice to have / Preferences:
- Experience with Google Cloud Platform (GCP).
- Experience with messaging using RabbitMQ.
- Practical knowledge of microservices architecture.
- Experience with monitoring/observability tools, preferably Grafana and OpenTelemetry (Otel).
- Practical experience using Generative AI to optimize day-to-day processes.
Benefits
- 🏥 Health insurance.
- 🦷 Dental plan.
- 🍲 Flexible meal/food allowance loaded on the Flash card.
- 💻 Monthly home office allowance.
- 🍼 Childcare allowance for Sami mothers.
- 🪑 Allowance for purchasing an office chair.
- 🎂 Birthday day off.
- 🤰 6 months maternity leave and 20 days paternity leave.
- 🏋️♀️ Wellhub (formerly Gympass) – access to multiple gyms nationwide at attractive rates.
- 🧠 Wellz – weekly therapy sessions and mental health resources.
- 📚 Sami Hub – development platform with over 100 behavioral courses to support your growth.
- 🏊 SESC access.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Node.jsSQLRESTSOAPGitGitHubCloudmicroservices architectureautomationsGenerative AI
Soft skills
collaborationproblem-solvingcommunicationdiagnosisroot cause analysistechnical documentationprocess optimizationresiliencesupportperformance monitoring
