As a Service Desk Administrator, you will be a self-starter who consistently demonstrates initiative and drive, provides exceptional support
Reviews/manages/resolves customer issues onsite and for remote workers across the US and internationally
Relentlessly supports our Denver, Colorado site by working onsite daily with focus on internal collaboration, A/V Teams/Zoom conference rooms used for Executive meetings, Company All Hands meetings, networking, and printers
Updates IT processes with common corrections to issues, deploy/manages/automate end-user Windows and MAC systems
Defines and implements IT changes, simplifies the environment to increase reliability and reduce support burden
Works with and elevates the broader team
Thrives in a fast-paced environment, able to prioritize critical tasks and projects, balancing Denver site support with global IT support for internal customers
Supports local Denver, Colorado site hardware and systems, audio and visual conferencing for Teams/Zoom meetings, software, and inventory activities in our corporate offices and in support of our remote workers
Accountability for ensuring that IT customer issues are attended to within agreed SLAs, following defined standards for response, with open-to-close ownership, updates, escalation, closure, and creating/updating knowledge base articles
Builds, manages, and supports end-user workstations, Windows and MAC, along with AWS workspaces
Troubleshoots, resolves, and updates productivity software, security platforms, collaboration tools, and network connectivity related to end-user workstations
Deploys and refreshes end-user workstations and peripherals to new hires and IT customers both local and remote
Leverages and optimizes mobile device provisioning software for automation, security, patching, and updates
Creates and manages end-user accounts, groups, security and distribution groups, corporate access, and application provisioning for customers

Requirements

Experience maintaining and updating onsite hardware and software systems, including Teams/Zoom rooms for conferencing, site networking, and printers
1-3 years of providing IT support in an enterprise environment with exceptional customer support
Experience in the setup, production, and management of local + remote Company All Hands meetings
Associate Degree in Computer Science or other related field/technical school or equivalent work experience
Experience managing Office 365, Active Directory and Azure Active Directory, Okta, Windows 11, macOS, and AWS workspaces
Thorough understanding of hardware, software, wired/wireless/internet networking, remote access and VPN, endpoint security, and peripherals in both Windows and MAC environments
Microsoft/Networking/Security/AWS Certifications desired with mobile device management platform experience preferred (Kandji/NinjaRMM/Intune)

Benefits

Flexible and generous Paid Time Off and Paid Volunteer Days
401k Employer Match
Generous Healthcare Benefits
Up to 12 weeks paid time off for maternity leave based on tenure
Wellness & Tuition Reimbursement
Flexible Work Arrangements
Lots of SambaSafety swag & SambaSafety Events

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

IT supportWindows systemsMAC systemsAWS workspacesnetwork connectivitymobile device provisioningendpoint securityOffice 365Active DirectoryAzure Active Directory

Soft Skills

initiativedrivecustomer supportcollaborationprioritizationaccountabilitytroubleshootingproblem-solvingcommunicationadaptability

Certifications

Microsoft CertificationNetworking CertificationSecurity CertificationAWS Certification