SambaSafety

Administration

• As a Service Desk Administrator, you will be a self-starter who consistently demonstrates initiative and drive, provides exceptional support
• Reviews/manages/resolves customer issues onsite and for remote workers across the US and internationally
• Relentlessly supports our Denver, Colorado site by working onsite daily with focus on internal collaboration, A/V Teams/Zoom conference rooms used for Executive meetings, Company All Hands meetings, networking, and printers
• Updates IT processes with common corrections to issues, deploy/manages/automate end-user Windows and MAC systems
• Defines and implements IT changes, simplifies the environment to increase reliability and reduce support burden
• Works with and elevates the broader team
• Thrives in a fast-paced environment, able to prioritize critical tasks and projects, balancing Denver site support with global IT support for internal customers
• Supports local Denver, Colorado site hardware and systems, audio and visual conferencing for Teams/Zoom meetings, software, and inventory activities in our corporate offices and in support of our remote workers
• Accountability for ensuring that IT customer issues are attended to within agreed SLAs, following defined standards for response, with open-to-close ownership, updates, escalation, closure, and creating/updating knowledge base articles
• Builds, manages, and supports end-user workstations, Windows and MAC, along with AWS workspaces
• Troubleshoots, resolves, and updates productivity software, security platforms, collaboration tools, and network connectivity related to end-user workstations
• Deploys and refreshes end-user workstations and peripherals to new hires and IT customers both local and remote
• Leverages and optimizes mobile device provisioning software for automation, security, patching, and updates
• Creates and manages end-user accounts, groups, security and distribution groups, corporate access, and application provisioning for customers

Service Desk Administrator

Compliance

• Review and evaluate FCRA dispute cases to ensure accuracy and compliance.
• Assess research and case findings submitted by compliance representatives to determine whether escalation is warranted.
• Collaborate with internal teams (e.g., AGC, SOOP, Engineering) to help resolve consumer disputes.
• Monitor and track deadlines to ensure compliance with FCRA requirements.
• Assist in drafting and maintaining consumer communication templates and escalation protocols.
• Support documentation of compliance workflows and jurisdictional requirements.
• Participate in team meetings and provide updates on case progress.
• Analyze state data to identify patterns, trends, and recurring issues, enabling early detection and resolution.
• Provide direct support to the Senior Compliance Analyst in managing documentation and data related to FCRA litigation
• Assist in organizing and maintaining case files, ensuring all materials are accurate and up to date
• Help gather and validate relevant data from internal systems to support discovery efforts led by the Senior Compliance Analyst
• Uphold confidentiality and adhere to legal protocols and data handling standards throughout all litigation support activities
• Use tools like Redash and Snowflake to run basic queries and generate reports
• Support API testing and validation using tools like Postman (training provided if needed)
• Help identify recurring issues and contribute to root cause analysis
• Collaborate with Engineering and Product teams to support compliance-related system updates

Compliance Specialist

• You will be a member of our dedicated, knowledgeable, and professional cross-functional team comprised of experts from two different functions.
• This team has been put together as one unit to execute compliance reviews and manual motor vehicle record orders.
• Taking the initiative, having strong organizational skills, and adjusting priorities quickly as circumstances dictate are essential for this position's success.
• Additionally, the candidate must work well with a team committed to providing an exceptional customer experience.
• In the Compliance function, you will respond accurately to consumer and customer requests and disputes according to the Fair Credit Reporting Act (FCRA).
• You will provide world-class customer service to both our consumers and customers.
• You will be the key contact to resolve frontline issues for our consumers and customers regarding requests for their motor vehicle records and the accuracy of their motor vehicle records, ensuring their concerns are resolved as quickly and smoothly as possible.
• You will be solely responsible for data research in this function to confirm the accuracy of any information supplied to the consumer in a motor vehicle record.
• In the Manual Ordering Processing function, you will be focused on processing manual motor vehicle record orders for several offshore territories and Canadian jurisdictions from beginning to end.
• The candidate will handle a high volume of driver releases that must be analyzed before submission and complete a high volume of data entry from the offshore territories and Canadian jurisdiction's results within established time frames.
• The candidate will also be responsible for assisting our customers via email through Salesforce within 24 hours.

Compliance and MOP Specialist

Customer Success Manager

• Customer Engagement: Build and maintain strong, long-lasting relationships with key stakeholders, including executives, across assigned customer accounts. Act as the primary point of contact for strategic customers, addressing their needs and concerns effectively. Serve as a trusted advisor and advocate, providing operational management oversight, best practices, and domain expertise.
• Strategic Planning: Develop and implement tailored success plans that align with customer goals and desired business outcomes. Collaborate with customers to understand their business challenges and identify opportunities for growth.
• Customer Enablement: Actively participate in the implementation process for new customers, ensuring they are equipped with the tools and knowledge to maximize their use of our products/services. Provide ongoing training and resources to customers, enhancing their product proficiency and satisfaction leading to higher adoption.
• Performance Monitoring: Analyze customer usage data and feedback to assess health scores and identify areas for improvement. Regularly review customer performance against success metrics and proactively address any issues.
• Renewals & Expansion: Identify and pursue opportunities for upselling and cross-selling additional products/services to existing customers. Log and track these opportunities inside the company-supported CRM. Manage the renewal process, ensuring high retention rates and customer satisfaction.
• Collaboration: Work closely with cross-functional teams, including CX, Sales, Product, and Support, to advocate for customer needs and drive product enhancements. Gather, document, and share high-level customer insights to inform product development and marketing strategies.

Customer Success Manager – Workforce

Sales Development Rep

• Serve as the first-line leader and mentor to the SDR team.
• Provide daily support, guidance, and coaching to help team members improve outreach quality, messaging, efficiency, and productivity.
• Conduct call reviews, email reviews, and performance feedback sessions.
• Support new hire onboarding by training on tools, workflows, product knowledge, and prospecting best practices.
• Foster a positive, high-energy team culture that aligns with company values.
• Train SDRs on core skills: cold calling, email writing, sequencing, objection handling, and personalization.
• Maintain and update training materials and SDR playbooks as needed.
• Partner with management and enablement to refine ongoing learning initiatives.
• Help strengthen product and industry knowledge across the SDR team.
• Track daily/weekly team performance metrics including: Activity volume (calls, emails, sequences) Conversion rates (connects, meetings set, show rates) Pipeline influenced.
• Prepare and deliver clear performance reports to SDR leadership and Sales Leadership.
• Identify gaps and recommend action plans to improve results.
• Ensure the team adheres to SLAs, process consistency, and CRM data hygiene.
• Maintain a partial individual quota by performing outbound prospecting and setting qualified meetings.
• Partner with account executives to ensure high-quality handoffs.
• Stay sharp on prospecting techniques to lead by example.
• Work closely with Sales, Marketing, and Enablement to improve lead quality, messaging, and campaign execution.
• Provide feedback on market response, objections, and trends.
• Help optimize sequences, talk tracks, and ICP/personalization strategies.

Service Desk Administrator

Compliance Specialist

Compliance and MOP Specialist

Customer Success Manager – Workforce

Team Lead – Sales Development Representative