Salted Stone

Account Manager

Salted Stone

full-time

Posted on:

Location Type: Remote

Location: California • Colorado • United States

Visit company website

Explore more

✨ AI Apply
Apply

Salary

💰 $76,000 - $90,566 per year

About the role

  • Manage a roster of approximately 8-12 clients
  • Effectively manage the onboarding/kickoff of clients
  • Act as the primary liaison between clients and our internal teams as it relates to timeline, budget, progress, etc.
  • Prepare account service-related documents such as meeting agendas, meeting reports, emails, proposals, and other client communications and correspondence
  • Triage all incoming support requests from clients via email, calls, or our support ticketing platform
  • Prepare production plans based on contracted budgets and timelines
  • Create and manage tasks in the project management tool as tasks progress through the stages of completion, including keeping the client-facing board up to date
  • Perform meticulous quality checks and testing on project- and campaign-related deliverables
  • Track and report on engagement budgets and client health on a weekly basis
  • Ensure that CRM records are updated on a weekly basis
  • Create and maintain milestone records to accurately forecast client revenue and ensure that invoices go out to clients in accordance with the contracted payment schedule
  • Provide recommendations on how to improve ongoing marketing campaigns and digital projects (e.g., website redesigns, backend integrations, etc.)
  • Lead retainer renewal conversations with the client in a timely manner to ensure retainers do not lapse
  • Identify account retention and expansion opportunities and lead conversations with clients about those opportunities
  • Work with subject matter experts to properly scope out new engagement opportunities
  • Progress your professional development by engaging in intermediate HubSpot training, with a focus on independently handling in-platform tasks for clients.

Requirements

  • BA or BS degree in communications, marketing, or business
  • 5 years of relevant experience
  • Excellent interpersonal and organizational skills
  • Strong attention to detail and the ability to communicate details
  • Strong oral and written communication skills
  • Strong problem-solving skills
  • Ability to assess a wide range of issues in creative ways and consult on solutions
  • Confidence in advising clients on how to proceed in order to achieve their goals
  • Confidence in leading sales-related discussions with clients
  • Comfortably handle multiple projects simultaneously
  • Confidently organize and prioritize work under pressure
  • Work within an assigned budget
  • Proven HubSpot experience
  • Teamwork.com experience
Benefits
  • Company-paid health insurance
  • 401(k) match
  • Access to free Financial Advisors & Coaching
  • Birthday Leave (an additional paid day off)
  • Anniversary Leave (an additional paid day off)
  • Holisticly wellness benefit
  • Regular Culture Committee initiatives & events
  • Fully flexible, remote work
  • Company-provided laptop
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
project managementquality assurancebudget trackingclient onboardingdigital marketingcampaign managementproblem-solvingcommunication skillstask management
Soft Skills
interpersonal skillsorganizational skillsattention to detailoral communicationwritten communicationcreativityconfidenceteamworkmultitaskingprioritization