Salted Stone

Account Manager

• Manage a roster of diverse clients
• Effectively manage the onboarding/kickoff of clients
• Act as the primary liaison between clients and our internal teams as it relates to timeline, budget, progress, etc.
• Prepare account service-related documents such as meeting agendas, meeting reports, emails, proposals, and other client communications and correspondence
• Triage all incoming support requests from clients via email, calls, or our support ticketing platform
• Prepare production plans based on contracted budgets and timelines
• Create and manage tasks in the project management tool as tasks progress through the stages of completion, including keeping the client-facing board up to date
• Perform meticulous quality checks and testing on project- and campaign-related deliverables
• Track and report on engagement budgets and client health on a weekly basis
• Ensure that CRM records are updated on a weekly basis
• Create and maintain milestone records to accurately forecast client revenue and ensure that invoices go out to clients in accordance with the contracted payment schedule
• Provide recommendations on how to improve ongoing marketing campaigns and digital projects (e.g., website redesigns, backend integrations, etc.)
• Lead retainer renewal conversations with the client in a timely manner to ensure retainers do not lapse
• Identify account retention and expansion opportunities and lead conversations with clients about those opportunities
• Work with subject matter experts to properly scope out new engagement opportunities