Design, build, and maintain the core analytical models that inform goal setting, using factors like customer segmentation, product usage data, and health scores
Develop and manage forecasting models to predict future performance against key goals, running deep-dive analyses to identify opportunities and mitigate risks
Manage the end-to-end technical process for setting and tracking Customer Success performance targets, ensuring data integrity and model accuracy
Monitor performance against goals and translate complex model outputs into actionable narratives and dashboards for senior leadership
Partner with Data Science, Product, and Analytics teams to integrate new data sources and continuously improve the technical framework of the goal-setting process
Requirements
6+ years in a highly analytical role such as Data Analytics, Business Operations, or Data Science
Expert-level proficiency in SQL for complex data extraction and manipulation
Hands-on experience building statistical and forecasting models in Python or R
Mastery of a data visualization tool like Tableau
Proven experience developing predictive models from the ground up, understanding statistical methods, machine learning concepts, and time-series forecasting
Experience querying and working with large-scale datasets from enterprise data warehouses and CRM systems (Salesforce)
Exceptional ability to translate complex quantitative analysis into clear, actionable insights and strategic recommendations for technical and non-technical audiences
Strong business acumen with understanding of SaaS business models, customer lifecycle management, and connecting operational KPIs to financial outcomes
Proven ability to manage complex projects, thrive in a fast-paced environment, and manage multiple priorities simultaneously
Excellent communication and interpersonal skills, with ability to influence and collaborate effectively
Benefits
time off programs
medical
dental
vision
mental health support
paid parental leave
life and disability insurance
401(k)
employee stock purchasing program
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.