Senior Manager, Major Claims
ICW Group
Tableau
Culinary Experience Manager
Salesforce
full-time
Posted on:
Location Type: Office
Location: London • 🇬🇧 United Kingdom
Visit company websiteJob Level
SeniorLead
Tech Stack
Tableau
About the role
- Oversee daily FOH operations and staff to maintain service excellence and alignment with culinary standards
- Purchase and curate wine and beverage lists for dinners and receptions including wine pairings
- Serve as a visible ambassador on the floor, ensuring a welcoming and professional environment
- Inventory control, glassware/mise setup, and organization of storage spaces
- Manage event intake, calendar scheduling, and approval chains in coordination with the CDC and Event Team
- Lead planning and execution of internal and external events, including Office of the CEO engagements
- Coordinate vendor relationships including rentals, caterers, and third-party contractors
- Track event budgets and ensure financial targets are met through effective planning and execution
- Handle event-related invoicing, backend charges, and internal billing processes
- Maintain and oversee internal ticketing system, dashboard metrics, and EOQ reporting
- Collaborate with Culinary Program Manager to align on performance indicators and strategic goals
- Manage staffing coordination with Agency for front-line service roles (e.g., Baristas, waiters)
- Serve as the FOH liaison to strategic partners, sales teams, and external stakeholders
- Represent the Culinary team in hub-wide initiatives and partner teaming agreements
- Foster a collaborative, inclusive, and feedback driven team culture that aligns with company values
- Support planning and delivery of experiences that reflect company culture and culinary excellence
- Communicate and collaborate cross-functionally with internal teams on events, facilities, team updates, and priorities
- Develop, guide, and mentor a high functioning team by leading with empathy and support
- Contribute to higher-level initiatives such as oversight of the London Culinary vision and vendor performance for major events
Requirements
- High-level English language communication skills (reading, writing, speaking & listening)
- Extensive knowledge of food and beverage with special emphasis on wine
- Minimum 7 years of restaurant service experience with at least 3 years of people management experience
- Wine education equivalent to WSET level 2
- Extensive experience managing a refined dining experience
- Ability to work with a flexible schedule (typically 9-5 workdays, plus several evenings monthly and a rare weekend)
- Excellent guest engagement skills, with the ability to anticipate guest needs
- Detail oriented regarding physical spaces, guest interactions, table maintenance, etc.
- Understanding of Salesforce standards and what creates a high-quality experience
- Ability to work with extreme discretion and confidentiality
- Demonstrated experience working within allocated budgets
- Must be able to work on one's feet for up to 8 hours per shift if necessary
- Must be able to lift 25 kilograms (50 LB) and carry it at least 8 meters unassisted (25 feet)
- Commitment to ongoing skill development and growth within the culinary field (food, beverage, service, hospitality)
- Ability to change direction and refocus efforts quickly
- Proven experience coordinating large-scale or executive-level events
- Strong organizational and multitasking skills
- Exceptional interpersonal leadership and communication skills
- Comfortable navigating a fast-paced environment with a proactive, team-focused attitude
- (Preferred) Experience with online reservation systems
- (Preferred) Professional work experience in a corporate environment
- (Preferred) Experience working at a growing global enterprise technology company or similar
- (Preferred) Experience working with support/ticketing systems, dashboards, and collaborative platforms (e.g., Quip, Slack, Tableau, Google Workspace)
- (Preferred) Previous international work experience
Benefits
- Benefits and resources to support you to find balance and be your best
- AI agents to accelerate your impact
- Accommodations for applicants with disabilities via Accommodations Request Form
- Recognised Disability Confident member under the UK Government Disability Confident employer scheme
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
wine educationWSET level 2event planninginventory controlbudget managementguest engagementdining experience managementstaff managementevent coordinationculinary standards
Soft skills
communication skillsinterpersonal skillsleadershiporganizational skillsmultitaskingattention to detailflexibilityteam collaborationempathyproactive attitude
Certifications
WSET level 2
