Vcheck

Senior Manager, VI Operations

Vcheck

full-time

Posted on:

Origin:  • 🇺🇸 United States

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Salary

💰 $85,000 - $100,000 per year

Job Level

Senior

Tech Stack

Tableau

About the role

  • Oversee VI’s data and ensure everything is properly entered and maintained in Jira and Float
  • Establish monthly reporting on productivity, capacity, product mix, vendor spend, and language needs
  • Review, revise, improve and track KPIs for teams conducting VI investigations
  • Participate in meetings and discussions on process changes (Salesforce, Jira, automation, shared resources)
  • Direct and support day-to-day operations management with investigations leadership to ensure capacity and efficient tasking
  • Implement new policies/procedures and SOPs for team scalability
  • Scope new VI opportunities by identifying jurisdictions, subject ID, and vendor needs
  • Update due dates and move status to customer success completed; coordinate with Sales and Customer Success on missing info
  • Input projects into scheduler (Float) and case management (Jira); assign projects based on capacity, language, scope, PTO
  • Handle vendor communications and tasking for open-source projects; upload vendor costs and reports to Jira and SharePoint
  • Approve all Vendor invoices for VI and provide timelines to accounts payable; ensure invoices match Jira records
  • Other duties as assigned by management

Requirements

  • Bachelor's degree in criminal justice, political science, international studies, business administration, or a related field; master's degree preferred
  • 5+ years of experience in due diligence, risk management, or a related field
  • 1+ years of experience in managing and developing teams
  • Extensive knowledge of due diligence best practices, regulations (including FCRA), and industry standards
  • Strong understanding of public record investigation methodologies and resources (e.g., LexisNexis, Westlaw, TLO)
  • Proficient in Microsoft Excel/Power BI/Tableau for data manipulation, analysis, and visualization
  • Proficient in CRM platforms including Salesforce
  • Excellent analytical, problem-solving, and decision-making skills
  • Strong planning, organizational and project management skills
  • Strong communication, presentation, and interpersonal skills
  • Ability to work effectively in a fast-paced, dynamic environment
  • Experience with confidential and sensitive information
  • Experience in vendor management
  • Physical ability to perform typical office tasks (stand, sit, talk, hear, use hands and fingers, close vision for computer work)