Salesforce

Senior Director, Experience Design

Salesforce

full-time

Posted on:

Location Type: Remote

Location: CaliforniaNew YorkUnited States

Visit company website

Explore more

AI Apply
Apply

Salary

💰 $164,000 - $365,200 per year

Job Level

Tech Stack

About the role

  • Provide industry subject matter expertise as it relates to Salesforce products and services during the sales and delivery cycles
  • Lead, position, and sell large-enterprise consulting engagements to customers; work cross-functionally within Salesforce to define the program scope, team, value narrative, and pitch
  • Conduct assessments and facilitate workshops to develop a future-state vision
  • Perform and distill customer, industry, and end-user research to identify key customer needs, expectations, and experience-led business opportunities
  • Identify enterprise business process and operations improvements to realize efficiencies and increase impact
  • Develop multi-year, strategic roadmaps for immediate delivery that prioritize investments and support business objectives
  • Help business and technology leaders adopt new digital operating models, governance strategies, and approaches
  • Uncover future sales opportunities to drive customer value
  • Develop strategic use cases to project the value of strategy, case for change, and implications for the organization
  • Cultivate solution and organizational adoption and strategy evolution to continue to deliver value with quicker delivery cycles
  • Build and develop an Industry Strategy competency; share standard methodologies, advise, and collaborate with peers
  • Lead, coach, and mentor cross-functional teams, fostering a culture of innovation, collaboration, and customer obsession
  • Build and maintain trusted relationships with senior executives and key stakeholders across the organization

Requirements

  • 15+ years of experience consulting in enterprise-level technology transformation programs at Fortune 500 companies
  • GTM support experience, including scoping, proposal development, RFP response, and demos/presentations
  • Experience in Enterprise Architecture, Business Strategy, Product Management, Agile, Program Governance, Experience Design, Change Management, and/or Value Realization
  • Salesforce product knowledge and solution design; Consumer Goods Cloud experience strongly preferred
  • Deep knowledge of trade promotion management processes including Annual Operations Planning, Integrated Business Planning, Trade Promotion Optimization, Revenue Growth Management, and Claims & Settlements
  • Deep knowledge of retail execution processes including Cycle Planning, Territory Design, Retail Store Audits, Merchandising, Van Sales & DSD, and AI-driven Retail Activity Optimization
  • Knowledge of the key business value drivers and success metrics typical of large-enterprise companies
  • Ability to develop Industry POVs that include identifying market trends, responses, and solution offerings
  • Ability to analyze and synthesize information, working in situations where data may be absent or ambiguous and creative approaches are required
  • Comfortable pitching to C-suite executives, including strong objection-handling abilities
  • Proven ability to thrive working cross-functionally, particularly with Sales, Engagement Leaders, Solution and Technical Architects, Designers, and External Partners
  • Strong executive presence with outstanding verbal and written communication skills across all levels of leadership
  • Degree or equivalent relevant experience required; experience will be evaluated based on core competencies for the role (e.g., extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)
Benefits
  • time off programs
  • medical
  • dental
  • vision
  • mental health support
  • paid parental leave
  • life and disability insurance
  • 401(k)
  • employee stock purchasing program
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Salesforce productsEnterprise ArchitectureBusiness StrategyProduct ManagementAgileProgram GovernanceExperience DesignChange ManagementValue RealizationTrade Promotion Optimization
Soft Skills
leadershipcoachingmentoringcommunicationcollaborationinnovationcustomer obsessionrelationship buildingobjection handlinganalytical thinking