Salesforce

Senior Technical Writer – Trailhead

Salesforce

full-time

Posted on:

Location Type: Hybrid

Location: Hyderabad • India

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Job Level

Senior

Tech Stack

Cloud

About the role

  • Drive Content Development & Editorial Excellence:
  • ◦ As a Trailhead Writer, you will research, plan, and draft Trailhead modules that align with the strategic vision of your assigned cloud(s).
  • ◦ As a Trailhead Editor, you will verify that all content adheres to the Trailhead style guide and the stringent content quality standards set by our team, collaborating closely with Strategists and the centralized Trailhead team.
  • Advance AI in CX Enablement:
  • ◦ Contribute to the team's leadership in the research and enablement of AI in CX Trailhead, including creating and testing Trailhead-specific use cases.
  • ◦ Train Apps & Industries CX teammates on vetted AI use cases and any AI innovations developed by the centralized Trailhead team.

Requirements

  • 4+ years of proven experience in end-to-end content development, including strategic planning, writing, and editorial oversight for enablement content.
  • Demonstrated ability to lead and manage strategic initiatives for content creation, aligning with business priorities.
  • Expertise in content quality assurance and adherence to style guides and content standards.
  • Strong collaboration and communication skills, with the ability to manage complex stakeholder relationships effectively.
  • Experience with, or a strong understanding of, AI tools for content creation, review, and research, given the team's focus on AI enablement.
  • Ability to research, plan, and draft engaging and effective Trailhead modules.
  • A customer-centric mindset and a passion for creating enablement content that drives adoption and success.
  • Adaptability and flexibility to manage shifting priorities and unexpected requests.
Benefits
  • Health insurance
  • 401(k)
  • Professional development opportunities
  • Paid time off
  • Flexible work hours
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
content developmenteditorial oversightcontent quality assurancestyle guide adherenceAI toolsresearchstrategic planningwritingdrafting Trailhead modulesenablement content
Soft Skills
collaborationcommunicationstakeholder managementleadershipcustomer-centric mindsetadaptabilityflexibility