Salesforce

Technical Support Engineer – PIM, P360

Salesforce

full-time

Posted on:

Location Type: Hybrid

Location: Bangalore • India

Visit company website

Explore more

✨ AI Apply
Apply

Tech Stack

InformaticaJavaLinuxOracleUnix

About the role

  • Manage complex customer support cases daily, including verifying cases, isolating and diagnosing the problem, and resolving the issue
  • Reproduce product behaviors to determine the problem root-cause(s), issue work-around and solutions
  • Provides feedback on the area of specialization to R&D. Participate in technical forums
  • Manage communications with customers, at all levels, to maintain positive relationships.
  • Experienced user of information and GenAI tools and training to provide consistent, high levels of customer satisfaction.
  • Coordinate with Quality Assurance and Engineering teams to help in identifying, reporting and resolving product defects
  • Participates in problem escalation and call prevention projects to help customers and other technical support staff increase efficiency.
  • Contributes to online knowledge base of known issues/solutions.
  • Participate in production incidents and customer’s escalations calls
  • Act as a single point of contact (SPOC) for critical customers and help them with project journey
  • May contribute to the team recruitment process by serving on interview panels.

Requirements

  • B.E, BTech, MCA degree or equivalent technical experience
  • 2-6 years of industry experience in supporting mission critical lead components
  • Experience with Informatica PIM, P360, Active Vos, Supplier Portal, Media Manager
  • Experience in JAVA, Oracle, MSSQL Server and/or DB2
  • Exposure to Unix/Linux
  • Must be detailed oriented with excellent communication and customer service skills
  • Excellent analysis, debugging and trouble-shooting skills, and persistence in problem solving
  • Strong Customer Relations and Support experience; must be comfortable interacting with customers and executives in a professional and welcoming manner
  • Excellent written & verbal communication skills
  • Strong problem-solving skills, ability to think about complex problems and come up with creative solutions
  • Skilled in building strong customer relationships and effectively resolving issues through excellent communication.
  • Leverages business acumen and subject matter expertise
Benefits
  • health insurance
  • retirement plans
  • paid time off
  • flexible work arrangements
  • professional development
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
JAVAOracleMSSQL ServerDB2Informatica PIMP360Active VosSupplier PortalMedia ManagerUnix/Linux
Soft Skills
communication skillscustomer service skillsanalysis skillsdebugging skillstrouble-shooting skillsproblem-solving skillscustomer relationsinterpersonal skillspersistencebusiness acumen