Create and maintain a comprehensive Technical Health and Security strategy for Standard and Premier Success Plan customers.
Define and own a multi-year roadmap that aligns technical health with modern security standards.
Own all aspects of technical health, with an emphasis on driving solution performance, minimizing disruptions, and mitigating high-severity security risks.
Partner with Success Plan Technical Health and Customer Success Score teams to leverage current capabilities and develop new tools that address emerging security and performance challenges.
Work with digital success and delivery teams to create digital-first and expert-led programs that provide customers with technical best practices for a secure and optimized platform.
Collaborate with sales and marketing teams to bring health-focused products to market, emphasizing the value of a secure, well-maintained environment.
Measure the effectiveness of product features in reducing technical debt and improving customer security posture.

Requirements

5 + years of product management experience in SaaS or Cloud environments.
Expertise in developing and maintaining customer success roadmaps and success plans.
Proven ability to work cross-functionally to define business needs and gain alignment on complex technical proposals.
Strong attention to detail, with a focus on documenting processes and results to drive organizational awareness.
Excellent presentation skills, with the ability to translate technical health and security data into actionable insights for executives.
Strong networking and influencing skills to drive a culture of "Security First" across the organization.
Bachelor’s degree in a relevant field; MBA or advanced degree preferred.
Deep knowledge of the Salesforce portfolio and ecosystem is a significant plus.

Benefits

time off programs
medical, dental, vision, mental health support
paid parental leave
life and disability insurance
401(k)
employee stock purchasing program

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

product managementcustomer success roadmapstechnical health strategysecurity standardssolution performancetechnical debt reductiondata analysisprocess documentationSaaSCloud

Soft Skills

attention to detailpresentation skillsnetworking skillsinfluencing skillscross-functional collaborationorganizational awarenessactionable insightscustomer engagementstrategic thinkingproblem-solving

Certifications

Bachelor’s degreeMBAadvanced degree