Salesforce

Senior Operations Analyst

Salesforce

full-time

Posted on:

Location Type: Hybrid

Location: Hyderabad • India

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Job Level

Senior

Tech Stack

Cloud

About the role

  • Design test scenarios specifically tailored to the unique workflows of Cloud Success personas.
  • Work with DET and Cloud Success SMEs to validate complex logic, integrations, and data flows within the Cloud Success platform.
  • Facilitate "Office Hours" and feedback sessions with the SME teams to ensure the UI/UX of new Salesforce features satisfy business user needs.
  • Manage the end-to-end testing lifecycle for internal releases, including assuring that SMEs have access to the testing environments, test scripts and acceptance criteria are documented for each test scenario, coordinating testing activities, etc.
  • Distinguish between a technical platform bug and a misalignment in business process, working with Product Managers to prioritize fixes.
  • Partner with the Enablement team to translate UAT findings into "What’s New" documentation for the broader Cloud Success organization.

Requirements

  • 3+ years in UAT or QA, with a heavy preference for internal "Service Cloud" or "Experience Cloud" environments.
  • Deep understanding of Case Management, Knowledge, Entitlements, and complex sharing models used by technical teams.
  • Ability to take a technical requirement from an Engineer and explain the "What’s in it for me?" to each Cloud Success persona.
  • Strong project management skills, and the ability to influence without authority to keep multiple stakeholders and SME's on track
  • Expert-level use of Jira- like systems tracking technical debt and user feedback.
Benefits
  • Health insurance
  • 401(k) matching
  • Flexible work arrangements
  • Professional development opportunities
  • Remote work options
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
UATQACase ManagementKnowledge ManagementEntitlementscomplex sharing modelstest scenariostest scriptsacceptance criteriatechnical requirement analysis
Soft Skills
project managementinfluence without authoritystakeholder managementcommunicationfacilitation