Named Account Executive, Higher Education
Salesforce
full-time
Posted on:
Location Type: Hybrid
Location: New York City • New York • United States
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Salary
💰 $160,300 - $214,400 per year
About the role
- Cultivate and maintain enduring relationships with Higher Education clients
- Utilize data analysis to pinpoint areas for improvement and make data-driven recommendations.
- Provide regular progress updates to management regarding client accounts.
- Monitor and report on key performance metrics, including client retention and revenue growth.
- Maintain a high level of client satisfaction by consistently exceeding expectations.
- Work collaboratively with internal teams to devise solutions for complex challenges.
- Address and resolve client issues in a timely and efficient manner.
- Keep clients informed about new product features, updates, and enhancements relevant to their needs.
- Identify growth opportunities within existing accounts and work towards expanding Salesforce services.
- Collaborate closely with clients to formulate customized account strategies.
- Educate clients on how Salesforce can empower them to streamline operations and enhance service delivery.
- Stay informed about industry trends, government regulations, and competitive offerings.
- Develop an in-depth understanding of Salesforce products and solutions.
- Conduct regular meetings and check-ins to assess client satisfaction and identify areas for improvement.
- Act as the primary point of contact, ensuring that client inquiries and concerns are addressed promptly.
Requirements
- 7-10+ years of quota carrying software or technology sales and account management experience, ideally to Higher Education customers across the West.
- Work well within a team of various partners within a matrixed environment (client directors, solution engineers, executives, etc.)
- Highly driven individual with a focus on execution, strong sense of urgency and a belief in our mission.
- A mix of business curiosity combined with a technical ability to truly address customer data challenges and earn trust
- Solution selling mentality: develop a plan and solution, articulate value, and navigate complexities of our customers to drive revenue
- Degree or equivalent relevant experience required.
Benefits
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Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
data analysisSalesforceaccount managementquota carrying salessolution sellingclient retentionrevenue growthperformance metricscustomized account strategiesclient satisfaction
Soft Skills
relationship buildingcollaborationproblem solvingcommunicationexecution focusurgencybusiness curiositytrust buildingadaptabilityclient education