Salesforce

Lead Technical Writer – Technology CX

Salesforce

full-time

Posted on:

Location Type: Hybrid

Location: San Francisco • California • Washington • United States

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Salary

💰 $157,800 - $216,900 per year

Job Level

Senior

About the role

  • Document monitoring and availability tools and services for Salesforce's infrastructure
  • Partner with Availability & Infrastructure Engineering leadership to evaluate and support in-house and third-party AI tools
  • Create infrastructure onboarding guides that support Day 2 operations
  • Develop playbooks, guides, videos, and other technical content in partnership with our training organization
  • Deliver effective content via multiple delivery mechanisms including MD/Git, Confluence, newsletters, and Slack canvases
  • Create process flow and database architecture diagrams
  • Craft content for end users with a focus on technical and engineering audiences
  • Drive innovation through comprehensive content enablement solutions
  • Ensure high availability documentation standards across Salesforce infrastructure
  • Build and maintain a robust content strategy that supports our developer experience initiatives
  • Establish documentation best practices using GenAI tools to expedite content development lifecycle

Requirements

  • A related technical degree required
  • 8-10+ years of experience documenting software for technical and engineering audiences
  • Proven ability to write clean, concise, and approachable technical content
  • Experience with infrastructure, service, or DevOps documentation
  • Excellent project management and stakeholder management skills
  • Ability to juggle multiple priorities, define scope where ambiguous, and manage expectations with content and engineering stakeholders
  • Self-management and self-prioritization capabilities with ability to get alignment
  • Proven ability to create process flow and database architecture diagrams
  • Experience crafting content for end users with ability to quickly learn complex technologies
  • High standards of quality and attention to detail
  • Experience with common authoring tools and source control software such as Perforce/Git
  • Excellent problem-solving, communication, and interpersonal skills
  • Strong customer advocacy mindset
  • Experience working in an Agile development environment
Benefits
  • time off programs
  • medical, dental, vision
  • mental health support
  • paid parental leave
  • life and disability insurance
  • 401(k)
  • employee stock purchasing program
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
technical writinginfrastructure documentationDevOps documentationprocess flow diagramsdatabase architecture diagramscontent strategycontent enablement solutionsdocumentation standardscontent development lifecycleAgile development
Soft Skills
project managementstakeholder managementself-managementself-prioritizationproblem-solvingcommunicationinterpersonal skillscustomer advocacyattention to detailability to juggle multiple priorities
Certifications
related technical degree