Salesforce

Operations Manager

Salesforce

full-time

Posted on:

Location Type: Hybrid

Location: Hyderabad • India

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About the role

  • Develop and manage the NPI readiness roadmap and comprehensive integrated workplans in response to the Technology & Product (T&P) strategy.
  • Define program and project scope, goals, objectives, and deliverables for individual, release, and high-impact launches, ensuring alignment with organizational and investment strategies.
  • Develop and maintain a program schedule, monitor progress, and adjust plans as needed.
  • Organize and coordinate CSG stakeholders to support the development and execution of the NPI readiness plan.
  • Collaborate with Readiness Architects (RAs) to assess product strategy, roadmap, and NPI scope, leveraging their expertise for seamless readiness execution.
  • Drive the completion of enablement activities and deliverables, such as Readiness Workbooks, in partnership with RAs and internal readiness teams.
  • Establish and enforce quality standards and processes for deliverables.
  • Identify, track, and mitigate risks and issues related to program launches (especially for high-impact Tier 1, 2, and impactful Tier 3 NPIs).
  • Maintain a RAID (Risks, Assumptions, Issues, Decisions) log for NPI launch readiness.
  • Track and manage NPI data, risks, and issues within project management tools.
  • Develop and execute a communication plan to keep all stakeholders (including T&P, RAs, and readiness partners) informed of status and progress.
  • Lead and facilitate program cadence and portfolio meetings (e.g., recurring portfolio reviews with RAs and the Customer Success team).
  • Organize and present at monthly forum meetings to review select launches with a broader audience, including partners and alliances.
  • Ensure all status reporting and deliverables meet the quality expectations of the Governance & PMO organization.
  • Manage the NPI readiness process across all stages: Strategy (roadmap reconciliation, data cleansing), Define (scope and goals documentation), Plan (timeline establishment), Develop (plan execution, enablement tracking), Launch (coordination of final activities), and Evaluate (retrospectives, issue resolution).

Requirements

  • Proven experience in program or project management, specifically focused on New Product Introduction (NPI) or launch readiness.
  • Strong understanding of project/program portfolio management (PPM) frameworks and methodologies.
  • Excellent collaboration, communication, and interpersonal skills, with the ability to manage complex relationships across various internal and external stakeholders (e.g., Product/Technology teams, Customer Success/Support teams, Readiness/Enablement teams).
  • Demonstrated ability to identify, analyze, and manage program risks and issues.
  • Experience with program tracking and reporting tools.
  • Ability to work independently and drive execution in a fast-paced environment.
Benefits
  • Health insurance
  • Flexible work arrangements
  • Professional development opportunities

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
program managementproject managementNew Product Introduction (NPI)project/program portfolio management (PPM)risk managementdata trackingenablement trackingquality standardscommunication plan developmentschedule management
Soft skills
collaborationcommunicationinterpersonal skillsrelationship managementindependent workexecution in fast-paced environmentstakeholder managementproblem-solvingfacilitationpresentation skills