Salesforce

Senior Success Architect

Salesforce

full-time

Posted on:

Location Type: Hybrid

Location: London • United Kingdom

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Job Level

Senior

Tech Stack

Cloud

About the role

  • Be a trusted Marketing Cloud Subject Matter Expert for the broader Success Architect organisation.
  • Engage with our Signature and Strategic customers to evaluate and recommend optimisation strategies for technical architecture, DevOps, performance, and solution design specific to Marketing Cloud.
  • Translate complex technical concepts for audiences ranging from Technical, Business to Executive Stakeholders.
  • Identify and evaluate capability gaps for standard product capability or identify creative solutions through customisation.
  • Facilitate and influence Executive stakeholders while aligning technology strategy to business value and ROI.
  • Develop and run playbooks aligned with our Success Architect engagement catalog, tailored to the unique needs and opportunities of Marketing Cloud customers.
  • Build strong relationships with both internal and external business partners, contributing to broader goals and growth.

Requirements

  • 8+ years proven experience in enterprise consulting, including implementing enterprise software solutions in the Marketing/MarTech space.
  • Experience with Salesforce Marketing Cloud Engagement (Email/Mobile) AND one of: Marketing Cloud Personalization OR Marketing Cloud Intelligence OR Marketing Cloud Account Engagement OR similar product.
  • Deep understanding of data modeling, integration architectures, and data governance best practices.
  • Knowledge of Marketing Cloud Engagement scripting languages (AmpScript, SSJS, GTL, WSProxy).
  • Experience with system architecture design and integration patterns.
  • Knowledge of Marketing Cloud Engagement Security capabilities and best practices.
  • Excellent communication skills, and ability to work collaboratively with cross-functional teams from Developer to Executive.
  • Stay up-to-date with emerging marketing, data-related and AI technologies.
  • Proactive and self-starting attitude with the ability to manage tasks independently while collaborating remotely with customers and colleagues.
  • Values the importance of Data Ethics and Privacy by ensuring that customer solutions adhere to relevant regulations and best practices in data security and privacy.
Benefits
  • Our benefits and resources support you to find balance and be your best.
  • Our AI agents accelerate your impact so you can do your best.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Salesforce Marketing Cloud EngagementMarketing Cloud PersonalizationMarketing Cloud IntelligenceMarketing Cloud Account Engagementdata modelingintegration architecturesdata governanceAmpScriptSSJSGTL
Soft Skills
communication skillscollaborationinfluencingrelationship buildingproactive attitudeself-startingtask managementcross-functional teamworkproblem-solvingadaptability