Saks

Operations

• Who We Are Saks is a world-renowned luxury ecommerce destination. The company’s unique approach combines a focus on the digital customer experience with a strong connection to a network of extraordinary stores that extends that seamless experience into the real world.
• Role Summary The primary role of the Associate Vice President, Regional Operations is to provide leadership and training support to the Operations Sr Leaders within their assigned geographical area of responsibility.
• This role will be accountable for driving sales and profitability, minimizing expenses, and improving productivity within the region by achieving operations excellence and supporting an exciting in-store environment that follows the merchandise strategies of the company.
• Role Description Develop strategies that increase efficiency and improve bottom-line profitability. Lead cross-functional partnerships to champion innovative, customer-centric solutions Provide consistent coaching to stores on core KPIs and assist in the development of action plans to correct or improve execution. Ensure that all stores understand and execute to the company’s operational standards and expectations Monitor operational KPI’s monthly and work with underperforming stores to take corrective action Serve as the first point of contact for the General Managers, Store Directors and all Director of Operations leaders, for all Operational concerns Deliver ongoing operational overviews to RVPs identifying stores that require development to improve operational effectiveness Build strong partnerships within the regional teams and Home Office Shared Services (facilities, alterations, people services, asset protection, etc) Collaborate with Credit & Loyalty teams to drive PLCC acquisition and usage. Oversee execution of the Dock- to -Floor process, ensuring KPI targets are met. In partnership with Corporate Asset Protection, review and approve all Store Shortage action plans to ensure all operational issues are addressed. Lead partnership with Corporate Asset Protection, facilitate Store Physical Inventory preparation and reconciliation. Enforce compliance with key business practices as outlined in the Store Audit document and that stores can achieve a minimum rating of 3 or better should they be audited. Ensure stores maintain building maintenance and store cleanliness that align with a luxury store environment. Collaborate on the re-design of operational processes and procedures based on needs of the business and customer requirements Coordinate the implementation of all new store system changes and or launches with Information Services and training Monitor and provide input into potential revisions to operations and procedural manuals Ensure all operational policies and procedures are understood and executed in all stores

AVP, Regional Operations – Stores

Manager

• Lead and support asset protection efforts across assigned stores to minimize theft, fraud, and operational losses.
• Partner with store management teams to ensure compliance with company policies and loss prevention protocols.
• Conduct regular audits and inspections to identify potential security vulnerabilities and ensure adherence to safety standards.
• Investigate incidents of theft, fraud, and other suspicious activities; coordinate with law enforcement as needed.
• Analyze exception and incident reports to identify trends and develop proactive strategies.
• Train and mentor store asset protection staff on security best practices and corporate standards.
• Serve as a resource for store teams on asset protection policies, emergency response, and safety procedures.
• Monitor and manage operational risk through consistent communication and collaboration across stores.
• Prepare and present reports on asset protection activities, investigations, and outcomes to senior management.

Area Asset Protection Manager

• Provide leadership and training support to Operations Senior Leaders within assigned geographic area
• Drive sales and profitability, minimize expenses, and improve productivity within the region
• Serve as subject matter expert focused on operational procedures, policies, controls and business effectiveness
• Develop strategies to increase efficiency and improve profitability and lead cross-functional partnerships
• Coach stores on core KPIs and assist in development of action plans to improve execution
• Ensure stores execute company operational standards and monitor operational KPIs
• Act as first point of contact for General Managers, Store Directors and Director of Operations leaders for operational concerns
• Deliver operational overviews to RVPs and identify stores needing development
• Partner with Home Office Shared Services and Corporate Asset Protection on processes like dock-to-floor, shortage action plans, and physical inventory
• Enforce compliance with Store Audit standards and ensure building maintenance and cleanliness
• Coordinate implementation of new store system changes and provide input on revisions to operations manuals

AVP, Regional Operations – Stores

Area Asset Protection Manager

Assistant Vice President, Regional Operations – Stores