Sakata Seed America, Inc.

Account Coordinator, Vegetable Seed Sales

Sakata Seed America, Inc.

full-time

Posted on:

Location Type: Office

Location: Woodland • California • Washington • United States

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Salary

💰 $26 - $28 per hour

Job Level

Junior

About the role

  • Support responsibilities for Sales Department.
  • Responsible for customer service for NAFTA/International sales, sample requests and other inquiries.
  • Responsible for processing commercial orders for assigned customers.
  • Answers customer inquiries regarding seed availability and seed releases.
  • Assist with allocations and prorates.
  • Provides back up for Team Members.
  • Resolves customer questions related to orders, seed releases, samples, seed availability delegates and takes orders as needed.
  • Receives, researches and promptly answers customer inquiries regarding product, seed quality, pricing and availability.
  • Proactively keeps customer updated on their booking, order status and shipment date.
  • Prepare sales reports customized for customer needs and for Area Sales Managers, as needed.
  • Follow up on customer inquiries and researches to assure satisfactory completion.
  • Must be able to provide technical product information, seed treatments and seed enhancement options to customers upon request.
  • Keep customer profiles updated, with correct addresses, phone numbers, shipping account numbers, and other pertinent information.
  • Work with Documents/Inventory team to keep current on country/state and international restrictions, customer requirements, and phytosanitary requirements.
  • Work closely with Quality/Lab and Documents/Inventory Planner to request grading, reports of analysis and OIC’s per customer requirements.
  • Request lab reports when necessary.
  • Performs other clerical duties, assists with reports and performs other projects as assigned by the Sales Department Managers.
  • Perform back-up duties and support for other team members.
  • Have a working knowledge of all assigned territories/customers when needed for backup, so shipments will not be delayed.
  • Work with Finance and the Sales staff to solve credit, incorrect pricing and seed return issues.
  • Assist in the research and resolution of Product Inquiries (complaints).
  • Work with Product Development (PD) and Sales Managers in the processing of trial sample orders, including reports as needed.
  • Cross train within the department to learn internal processes, procedures and customer preferences associated with Sakata products.
  • Attend at least one internal vegetable/flower event, virtual and otherwise, to help further knowledge of products and also develop customer relationships.
  • Has the ability to offer discounts for non-standard seed lots within standardized rules or with the assistance of Sales Management.
  • Proactively make customer calls to confirm shipment dates, discuss seed availability for spot orders, update contract status and support various Area Managers as required.
  • Maintain a working knowledge of internal budgets and monthly sales goals.
  • Proactively works to upsell products and sell through inventory.
  • Work to sell substandard seed lots or small quantity lots.

Requirements

  • High school diploma or general education degree (GED)
  • One to three months related experience and/or training, or equivalent combination of education and experience
  • Computer skills required: Inventory Software; Microsoft Office: Word, Excel, etc.
  • Must have excellent telephone manner and speaking ability.
  • Must have excellent word-processing skills, proficient in Word, Excel and other computer applications.
  • Must be detail oriented and must be able to multi-task.
  • Ability to handle stress especially when encountering necessary projects, deadlines and/or high workload.
  • Must be able to work under strict time constraints and requirements.
  • Customer service or related experience preferred.
  • Spanish language fluency in reading and writing preferred.
Benefits
  • Health & Wellness
  • Medical, Dental & Vision Insurance
  • Monthly Wellness Stipend
  • Employee Assistance Program (EAP)
  • Disability Insurance (plans vary by location)
  • Financial Benefits
  • 401(k) Program + Company Match
  • Profit Sharing Program (via 401(k)
  • Holiday Bonus
  • Performance Incentive Bonus Program
  • Tuition Reimbursement
  • 529 College‑Savings Plan
  • Company-Paid Basic Life & AD&D Insurance
  • Time Off & Flexibility
  • Paid Vacation
  • Paid Sick Leave
  • 14 Paid Company Holidays
  • 2 Floating Holidays
  • Birthday Off
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer serviceorder processingseed treatmentsseed enhancementsales reportingproduct inquiriesupsellinginventory managementdata analysismultitasking
Soft Skills
excellent telephone mannercommunication skillsdetail orientedability to handle stresstime managementteam collaborationcustomer relationship managementproblem-solvingadaptabilityproactive approach
Certifications
high school diplomaGED