Sakata Seed America, Inc.

Account Manager

• Support responsibilities for Sales Department.
• Responsible for customer service for NAFTA/International sales, sample requests and other inquiries.
• Responsible for processing commercial orders for assigned customers.
• Answers customer inquiries regarding seed availability and seed releases.
• Assist with allocations and prorates.
• Provides back up for Team Members.
• Resolves customer questions related to orders, seed releases, samples, seed availability delegates and takes orders as needed.
• Receives, researches and promptly answers customer inquiries regarding product, seed quality, pricing and availability.
• Proactively keeps customer updated on their booking, order status and shipment date.
• Prepare sales reports customized for customer needs and for Area Sales Managers, as needed.
• Follow up on customer inquiries and researches to assure satisfactory completion.
• Must be able to provide technical product information, seed treatments and seed enhancement options to customers upon request.
• Keep customer profiles updated, with correct addresses, phone numbers, shipping account numbers, and other pertinent information.
• Work with Documents/Inventory team to keep current on country/state and international restrictions, customer requirements, and phytosanitary requirements.
• Work closely with Quality/Lab and Documents/Inventory Planner to request grading, reports of analysis and OIC’s per customer requirements.
• Request lab reports when necessary.
• Performs other clerical duties, assists with reports and performs other projects as assigned by the Sales Department Managers.
• Perform back-up duties and support for other team members.
• Have a working knowledge of all assigned territories/customers when needed for backup, so shipments will not be delayed.
• Work with Finance and the Sales staff to solve credit, incorrect pricing and seed return issues.
• Assist in the research and resolution of Product Inquiries (complaints).
• Work with Product Development (PD) and Sales Managers in the processing of trial sample orders, including reports as needed.
• Cross train within the department to learn internal processes, procedures and customer preferences associated with Sakata products.
• Attend at least one internal vegetable/flower event, virtual and otherwise, to help further knowledge of products and also develop customer relationships.
• Has the ability to offer discounts for non-standard seed lots within standardized rules or with the assistance of Sales Management.
• Proactively make customer calls to confirm shipment dates, discuss seed availability for spot orders, update contract status and support various Area Managers as required.
• Maintain a working knowledge of internal budgets and monthly sales goals.
• Proactively works to upsell products and sell through inventory.
• Work to sell substandard seed lots or small quantity lots.

Account Coordinator, Vegetable Seed Sales