SailPoint

Engagement Manager

SailPoint

full-time

Posted on:

Location Type: Remote

Location: United Kingdom

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Tech Stack

Cyber Security

About the role

  • Ensure that services are provided, implemented correctly, and billed in a timely and accurate manner
  • Partner cross-functionally during the sales process, own the services portions of deals, including presentations, RFP responses, and proposal/SOW generation
  • Interact with sales reps and sales leadership during the pre-sales and post-sales (delivery) phases and take responsibility for driving services only sales cycles to conclusion
  • Serve as a point of contact for clients on issues and escalations
  • Manage the financials of multiple projects, with a focus on profitability and productivity to ensure client satisfaction
  • Work with the Resourcing Management Office (RMO) to strategically align and staff crew members according to project’s requirements
  • Perform end-to-end project management for customer engagements
  • Create and maintain comprehensive project documentation (scope, status, schedule, budget, forecast risks, issues) in appropriate repositories
  • Provide strategic updates on client performance to SailPoint Senior Management.
  • Provide regular status updates to account teams and Sales Managers.
  • Work closely with Customer Success Managers to establish and maintain customer success throughout the entirety of a customer implementation
  • Identify new opportunities for expanding SailPoint product and services usage to maximize client success and SailPoint revenue growth
  • Assist direct reports in career development by providing regular feedback, coaching and guidance on personal development

Requirements

  • 5+ years of professional experience at a Software, SaaS, or consulting company (ideally but not mandatory – with Cyber Security / identity experience)
  • 3+ years of project management experience
  • 1+ years of people management experience
  • Exceptional mentorship and leadership skills with a passion for continuous improvement
  • Experience with project management duties (project planning, budget, scope, schedule, stakeholder, and risk management).
  • Excellent communication skills and extensive experience working with clients and partners
  • Strong organizational and multi-tasking abilities
  • Experience working with Sales and Customers to scope services projects for enterprise software
  • Ability to travel up to 15%
Benefits
  • Health insurance
  • Professional development opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
project managementbudget managementscope managementschedule managementstakeholder managementrisk managementSaaSCyber Securityidentity managementproposal generation
Soft Skills
leadershipmentorshipcommunicationorganizational skillsmulti-taskingclient relationship managementcoachingcontinuous improvementstrategic thinkingproblem-solving