SAI360

Data Scientist

• Own the accuracy of Account, Contact, and Lead data in Salesforce, by proactively resolving duplicates, incomplete records, and stale information.
• Ensure all CRM records strictly adhere to defined Ideal Customer Profiles (ICPs) and SAI360’s segmentation rules.
• Manage automated routing and territory definitions to ensure Leads and Accounts are assigned to the correct owners, including re-assigning during organisational changes.
• Ensure data depth by performing regular enrichment cycles using tools like ZoomInfo and LinkedIn Sales Navigator to maintain up-to-date firmographic and contact intelligence.
• Monitor movement, such as, when key stakeholders change roles, ensuring internal teams are alerted to movement and new opportunities.
• Assess coverage by verifying that high-priority Accounts have sufficient engagement and data across all required personas and job titles.
• Build reports and dashboards to support Lead follow-up, monitor SLA compliance, territory penetration, and ownership gaps, providing Sales leadership with actionable data insights.
• Oversee the selection, integration and utilisation of the Sales tech stack (ChiliPiper, SalesLoft, HubSpot).
• Support automation initiatives to ensure seamless data flow and hygiene across all platforms.
• Translate feature/function requests into Salesforce.com capabilities for our Salesforce.com administration team to produce.
• Lead User Acceptance Testing for new features and assist in sales enablement for all Sales tools.

Salesforce Data Manager

Chief Marketing Officer

• Own marketing-sourced and marketing-influenced pipeline and revenue targets
• Develop and execute a scalable B2B SaaS growth strategy
• Optimize CAC, LTV, funnel conversion rates, and pipeline velocity
• Drive predictable, repeatable demand generation systems
• Lead multi-channel demand generation across inbound, outbound, events, ABM
• Implement AI-driven tools and automation
• Oversee marketing funnel performance from awareness through SQL and revenue
• Own the company’s content strategy end-to-end

VP of Marketing

Customer Success Manager

• Lead, coach, and develop a team of Mid-Market Customer Success Managers, including hiring, onboarding, performance management, and career development
• Drive customer value realization and renewal readiness across the mid-market portfolio, ensuring customers achieve intended business outcomes
• Ensure strong, consistent execution of the Customer Success playbook, including success planning, engagement cadence, and health management health scoring, and renewal readiness practices
• Partner closely with the Senior Manager, Customer Success to align on standards, objectives, and cross-segment priorities
• Act as an escalation point for complex or at-risk mid-market accounts
• Serve as a voice of the customer internally, synthesizing feedback and trends to influence Product, Services, and operational improvements
• Partner with Account Management to support renewals and identify expansion opportunities, maintaining a 90% GRR
• Use data and insights to monitor customer health, adoption, and team performance; proactively address risks
• Collaborate with CS Operations and Customer Success leadership to improve tooling, processes, and scalability
• Reinforce a culture of accountability, ownership, and customer-first decision-making within the team

Manager, Customer Success – Mid-Market

Product Manager

• Own the Product Roadmap: Define product requirements, create user stories, and manage the product backlog for key features and enhancements.
• Deliver Outcomes: Operate in an empowered team, partnering with engineering and design to deliver measurable outcomes through solutions that are viable, valuable, feasible, and usable.
• Lead Collaboration: Work closely with engineering, product operations, design, analytics and product marketing teams to ensure efficient and effective delivery of product priorities.
• Drive Prioritization: Evaluate and prioritize problems-to-solve alongside solution options using frameworks like RICE, MoSCoW, or WSJF, backed by market insights and customer needs.
• Champion Agile Delivery: Promote and implement Agile best practices across teams to improve delivery speed, transparency, and product quality.
• Utilize rapid prototyping through AI tooling to test solution hypotheses.
• Communicate Impact: Coordinate product updates and releases, collaborating with Product Marketing to share success stories with internal stakeholders.
• Go-to-Market Coordination: Own the go-to-market strategy for new product features and releases, coordinating with Product Marketing, Sales, Customer Success, and Customer Support to ensure internal teams are trained, enabled, and ready to deliver.
• Client Engagement: Represent the product team in client-facing meetings, presentations, and webinars to communicate product vision, gather feedback, and showcase new capabilities.
• Conduct daily discovery with clients to understand their use cases, workflows, and opportunities.
• Ensure Quality: Collaborate with Product Operations on documentation, product demo paths, and usage metrics to ensure solutions meet business goals.