SAI360

Product Manager

• Own the Product Roadmap: Define product requirements, create user stories, and manage the product backlog for key features and enhancements.
• Deliver Outcomes: Operate in an empowered team, partnering with engineering and design to deliver measurable outcomes through solutions that are viable, valuable, feasible, and usable.
• Lead Collaboration: Work closely with engineering, product operations, design, analytics and product marketing teams to ensure efficient and effective delivery of product priorities.
• Drive Prioritization: Evaluate and prioritize problems-to-solve alongside solution options using frameworks like RICE, MoSCoW, or WSJF, backed by market insights and customer needs.
• Champion Agile Delivery: Promote and implement Agile best practices across teams to improve delivery speed, transparency, and product quality.
• Utilize rapid prototyping through AI tooling to test solution hypotheses.
• Communicate Impact: Coordinate product updates and releases, collaborating with Product Marketing to share success stories with internal stakeholders.
• Go-to-Market Coordination: Own the go-to-market strategy for new product features and releases, coordinating with Product Marketing, Sales, Customer Success, and Customer Support to ensure internal teams are trained, enabled, and ready to deliver.
• Client Engagement: Represent the product team in client-facing meetings, presentations, and webinars to communicate product vision, gather feedback, and showcase new capabilities.
• Conduct daily discovery with clients to understand their use cases, workflows, and opportunities.
• Ensure Quality: Collaborate with Product Operations on documentation, product demo paths, and usage metrics to ensure solutions meet business goals.

Operations

• Lead day-to-day operations ensuring consistent execution across products, platforms, and services;
• Partner with executive leadership to develop and implement operational strategies aligned with organizational goals and growth objectives;
• Establish operational priorities, capacity plans, and resource allocation models to support scaling initiatives.
• Design, document, and execute new processes to enhance efficiency, quality, and scalability;
• Develop and monitor key performance indicators (KPIs), service-level agreements (SLAs), and operational dashboards;
• Identify operational risks and bottlenecks; implement mitigation strategies, corrective plans and AI first workflows.
• Develop and manage operational budgets, forecasts, and cost-control initiatives;
• Analyze operational spend, and unit economics to improve margins and financial performance;
• Support business cases for new programs, tools, or operational investments.
• Proven ability to implement new systems globally such as Jira and Smartsheets, and ability to implement systems integrations;
• Ability to work cross-functionally to develop implementations strategies and run projects to smooth execution;
• Implement pricing changes or new pricing models in excel and Salesforce.com and be point person for questions.

Senior Operations Manager

Account Manager

• Client Relationship Management: Serve as the primary point of contact for assigned clients, building and maintaining strong, long-lasting relationships.
• Sales and Business Development: Identify and pursue new business opportunities within existing accounts to drive sales growth. This includes upselling and cross-selling our GRC and Compliance Learning solutions.
• Account Strategy: Develop and implement strategic account plans to meet client needs and achieve company sales targets.
• Sales Process Management: Oversee the entire sales process from opportunity identification to negotiation and closure, ensuring quarterly and annual sales goals are met.
• Strategic Sales: Conduct research-based sales strategies to identify new opportunities by understanding client pain points.
• Executive Presentations: Deliver compelling business presentations to demonstrate the unique value and strategic benefits of SAI360 within the GRC space.
• Industry Representation: Represent SAI360 as a thought leader in the GRC market, attending industry events and conferences to provide market insights and feedback to leadership.
• Collaboration: Work closely with cross-functional teams, including customer success management, product management, services, and customer support, to enable effective client implementations, in addition to ongoing support and satisfaction.
• CRM Management: Maintain accurate account and opportunity data in Salesforce.com, including timely updates to the sales pipeline and monthly forecasts.
• RFI/RFP Responses: Support the timely delivery of responses to requests for information (RFI) and proposals (RFP) for qualified opportunities.
• Utilize Microsoft Office 365 tools: To communicate and strategize with other SAI360 sales and service team members on cross selling opportunities within assigned territory.

Mid-Market Account Manager

• Develop and implement strategic account plans for assigned key clients
• Meet or exceed sales goals for renewals and upsells within your portfolio
• Conduct regular strategic account reviews to assess satisfaction levels and identify opportunities for value-added services
• Collaborate with internal teams to deliver tailored solutions and exceptional service
• Maintain accurate account and opportunity information in Salesforce.com
• Stay informed on compliance and risk management market developments and trends
• Present and demonstrate the benefits of SAI360's software and services to high-level executives
• Travel to meet clients onsite when required

Product Manager

Senior Operations Manager

Mid-Market Account Manager

Strategic Account Manager – EMEA