Investigate and document property claims, including policy review, recorded statements, assigning inspections, updating reserves, preparing or reviewing estimates, and negotiating settlements
Communicate claim updates and decisions verbally and in writing
Handle claims in compliance with all applicable regulations and internal processes
Provide technical expertise and serve as an SME for Claims-related projects
Act as a resource for less experienced staff
Support catastrophe response as needed, to include potential overtime and deployment
Lead high-profile and sensitive special investigations involving intricate and specialized fraud referrals
Any other duties needed to help drive our purpose and fulfill our values
Desk-based adjusting, distilling complex information for customers and negotiating with contractors and public adjusters
Requirements
Bachelor’s degree in a related field or equivalent relevant education
5+ years of property claims experience
Estimating skills
Excellent written and verbal communication skills
Strong organizational abilities
Empathetic interpersonal skills
Adjuster licensed in home state or holds a non-resident license if license not required; meets requirements for licensing in additional states as needed
Field claims experience (highly preferred)
Experience in catastrophe-focused environments (highly preferred)