RELX

Claims Field Consultant, Insurance

RELX

full-time

Posted on:

Origin:  • 🇺🇸 United States • Florida, Ohio, Pennsylvania

Visit company website
✨ AI Apply
Manual Apply

Job Level

Mid-LevelSenior

About the role

  • Developing relationships with claims offices in assigned customers and serve as a key point of contact for those claims offices to address service needs.
  • Working closely with Vertical Account Managers, who own the overall client relationship, on building client-specific service plans that ultimately will drive revenue growth.
  • Analyzing industry trends, competitive threats and client-specific product usage trends, using this information to work with the Vertical Account Managers on developing strategies focused on client retention and revenue growth.
  • Analyzing customers’ current product usage to identify areas of opportunity, as well as to make user training recommendations.
  • Through interaction with claims offices, develop an understanding of processes and workflows at each office so you can better identify LexisNexis Risk products that may provide value to the client.
  • Also identify competitors that clients may be using and report that competitive intelligence back to LexisNexis Risk.
  • Troubleshooting product/service-related concerns clients may have, and coordinate resolution through internal LexisNexis Risk business partners.
  • Preparing and delivering LexisNexis Risk product training to claims offices in person and via webinars, to both large and small groups as needed.

Requirements

  • Bachelor’s degree or equivalent work experience required
  • 5+ years prior auto claims experience; preferably having experience in a leadership and/or training-related role.
  • Candidates with an insurance consulting or account management background will also be considered.
  • Claims-related professional designations, such as AIC, ARM, CPCU, SCLA, CCLA, etc., strongly preferred
  • Strong organizational and project management experience
  • Excellent written and verbal communication skills; comfortable speaking in front of groups and creating training material
  • Strong customer relationship management experience
  • Demonstrated expertise with MS Office (Word, Excel, PowerPoint, etc.)
  • Strong understanding of how to use Excel spreadsheets and pivot tables to analyze data.
  • Travel required up to 25%.