Manager

• Manage a team of claims professionals handling large loss/complex commercial property claims across multiple clients
• Manage an inventory of claims including large and complex risks; establish and adjust reserves appropriately
• Implement and maintain best practices for claims handling: intake, investigation, evaluation, settlement, and recovery
• Monitor and analyze claims data to identify trends, patterns, and process improvements
• Serve as a resource for escalated claims and ensure compliance with regulatory, internal, and external contractual SLAs
• Align team with client and customer expectations and maintain high quality standards
• Develop and implement strategies to mitigate fraudulent claims and ensure legal and regulatory compliance
• Execute on performance management: attract, hire, retain, train, and develop staff
• Collaborate with Account Management, Compliance, and Claim Operations to resolve complex claims issues
• Establish and maintain relationships with policyholders, agents, brokers, and legal representatives
• Prepare and present comprehensive claims reports, metrics, and analysis to clients and advise on claim trends and loss mitigation

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