Personal Lines Brokerage Analyst
Brown & Brown Insurance
Property Claims Manager – Large Loss
Reserv
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteJob Level
SeniorLead
About the role
- Manage a team of claims professionals handling large loss/complex commercial property claims across multiple clients
- Manage an inventory of claims including large and complex risks; establish and adjust reserves appropriately
- Implement and maintain best practices for claims handling: intake, investigation, evaluation, settlement, and recovery
- Monitor and analyze claims data to identify trends, patterns, and process improvements
- Serve as a resource for escalated claims and ensure compliance with regulatory, internal, and external contractual SLAs
- Align team with client and customer expectations and maintain high quality standards
- Develop and implement strategies to mitigate fraudulent claims and ensure legal and regulatory compliance
- Execute on performance management: attract, hire, retain, train, and develop staff
- Collaborate with Account Management, Compliance, and Claim Operations to resolve complex claims issues
- Establish and maintain relationships with policyholders, agents, brokers, and legal representatives
- Prepare and present comprehensive claims reports, metrics, and analysis to clients and advise on claim trends and loss mitigation
Requirements
- Active insurance adjuster’s license by way of a designated home state, or home state
- Bachelor’s degree in insurance, business administration, or a related field; relevant certifications (e.g., CPCU, AIC) are a plus
- 10+ years in insurance claims management experience in multiple lines of business, preference for commercial property and large loss claims
- 5+ years management experience with preference for experience managing in a remote environment
- Comfortable with technology and the ability to evolve the claims systems and processes to drive better efficiencies and outcomes
- Willing to obtain all licenses within 60 days, including completing state required testing
- Demonstrated commitment to quality, accuracy, and attention to detail
- Integrity, ethics, and a strong sense of accountability in handling confidential and sensitive information
