Manager, Communications
United Talent Agency
Senior Specialist, Merchant Communications
PayPal
full-time
Posted on:
Location: California, Illinois • 🇺🇸 United States
Visit company websiteSalary
💰 $76,500 - $126,500 per year
Job Level
Senior
About the role
- Lead the development and execution of comprehensive communication strategies
- Manage high-profile communication projects and campaigns
- Develop and maintain relationships with key media contacts and influencers
- Oversee the creation of content for various communication channels, ensuring quality and consistency
- Analyze communication metrics and provide insights to improve future campaigns
- Mentor and guide junior communication specialists
- Support and execute external communication strategies that showcase the company's merchant/B2B story to media, customers, industry influencers, and the broader public
- Coordinate thought leadership initiatives to promote PayPal’s merchant offerings, B2B innovation, and talent by positioning PayPal within key B2B trends, industry insights, and market dynamics
- Collaborate with subject matter experts to create compelling content, including articles, blog posts, and sponsored content
- Cultivate brand advocates within the organization and empower them to share our merchant story through various channels
- Work closely with external agencies and partners to scale storytelling efforts, manage deliverables, and ensure message consistency across channels
- Establish measurement frameworks to evaluate the impact of external communications and optimize future initiatives based on performance data and industry benchmarks
- Monitor and help the team address potential issues
- Support the development and execution of internal communication strategies that keep employees informed, engaged, and aligned with the organization's technology vision and business priorities
- Coordinate and optimize internal platforms and communication channels to ensure transparency, foster collaboration, and drive effective information flow throughout the organization
Requirements
- Minimum of 5 years of relevant work experience
- Bachelor's degree or equivalent experience
- 5+ years of experience in corporate, finance, or B2B/merchant communications
- Exceptional written and verbal communication skills, with ability to convey complex financial concepts to various audiences
- Experience working with executives and in collaborative environments
- Track record of supporting successful thought leadership and external storytelling campaigns
- Familiarity with current communications trends and a passion for businesses through innovative approaches
