SageSure

Claims Specialist

• Investigate and document property claims, including policy review, recorded statements, assigning inspections, updating reserves, preparing or reviewing estimates, and negotiating settlements
• Communicate claim updates and decisions verbally and in writing
• Handle claims in compliance with all applicable regulations and internal processes
• Act as a resource for less experienced staff
• Support catastrophe response as needed, to include potential overtime and deployment
• Any other duties needed to help drive our purpose and fulfill our values

Property Claims Adjuster II

Sales

• Develop and execute a regional sales plan aligned to growth, retention, and engagement priorities.
• Act as the primary owner of producer accounts, maintaining regular in-person and virtual touchpoints to drive activation and performance.
• Build and sustain deep, trust-based relationships with producers to position SageSure as the partner of choice.
• Provide credible market intelligence and producer feedback to inform regional and company-level strategy.
• Lead the planning, strategy, and execution of key tradeshows, events, and producer meetings within your region.
• Collaborate cross-functionally with underwriting, marketing, and policy services to ensure seamless producer experiences.
• Coach and support Agency Success Managers (ASMs) to elevate team effectiveness and share best practices.
• Monitor production data, identify gaps, and proactively course-correct through targeted engagement.
• Ensure accurate, consistent CRM documentation of meetings, calls, and other producer interactions.
• Contribute to budget planning, utilization, and tracking for regional sales activities.
• Participate in monthly new producer training and regional sales meetings to strengthen market readiness.

Sales Manager

Compliance

• Oversee the adjuster licensing process across multiple jurisdictions and lead the complaint handling program to ensure timely, compliant, and customer-focused outcomes.
• Own and manage the adjuster licensing lifecycle, including initial licensing, renewals, and continuing education across multiple jurisdictions.
• Ensure ongoing compliance with all state licensing requirements and proactively identify potential risks or gaps.
• Provide regular, data-driven reporting on licensing status, trends, and risks to leadership.
• Serve as the primary point of contact for licensing-related inquiries and communicate regulatory updates clearly to stakeholders.
• Support oversight of third-party vendors and licensing partners, ensuring adherence to regulatory requirements and internal standards.
• Partner with vendors to improve licensing processes, enhance data accuracy, and drive operational efficiency.
• Identify opportunities to streamline and automate licensing workflows, reducing manual effort and improving scalability.
• Develop and maintain procedural documentation, controls, and monitoring mechanisms to ensure consistency, accuracy, and audit readiness.
• Own the end-to-end complaint handling program, ensuring timely, accurate, and compliant resolution of customer complaints.
• Oversee complaint tracking, reporting, and trend analysis; identify root causes and drive remediation efforts.
• Develop and maintain compliance documentation, including policies, procedures, and training materials.
• Present complaint insights, risks, and recommendations to senior leadership with clarity and precision.
• Support regulatory complaint inquiries regarding data calls, market conduct exams, and carrier audit activities.
• Partner cross-functionally to implement solutions, including process enhancements and automation opportunities, to address recurring complaint drivers.

Property Claims Adjuster II

Sales Manager

Claims Compliance Specialist