SageSure

Claims Specialist

• Investigate and document property claims, including policy review, recorded statements, assigning inspections, updating reserves, preparing or reviewing estimates, and negotiating settlements
• Communicate claim updates and decisions verbally and in writing
• Handle claims in compliance with all applicable regulations and internal processes
• Act as a resource for less experienced staff
• Support catastrophe response as needed, to include potential overtime and deployment
• Any other duties needed to help drive our purpose and fulfill our values

Property Claims Adjuster II

• Investigate and document property claims, including policy review, recorded statements, assigning inspections, updating reserves, preparing or reviewing estimates, and negotiating settlements
• Communicate claim updates and decisions verbally and in writing
• Handle claims in compliance with all applicable regulations and internal processes
• Provide technical expertise and serve as an SME for Claims-related projects
• Act as a resource for less experienced staff
• Support catastrophe response as needed, to include potential overtime and deployment
• Any other duties needed to help drive our purpose and fulfill our values

Senior Property Claims Adjuster

Sales

• Design and execute a comprehensive regional sales plan, leveraging data to prioritize opportunities and close performance gaps.
• Lead and manage relationships with the region’s most strategic agencies, ensuring consistent engagement and alignment with growth objectives.
• Represent SageSure at targeted tradeshows, industry events, and high-profile producer meetings to strengthen brand presence.
• Provide actionable market intelligence and producer feedback to guide regional and company-level strategy.
• Collaborate cross-functionally with underwriting, marketing, policy services, and product teams to ensure regional success.
• Mentor and develop Sales Managers and Agency Success Managers, sharing best practices and reinforcing high-performance standards.
• Oversee new producer onboarding and training programs to ensure readiness and adoption of SageSure processes and tools.
• Act as a subject matter expert on SageSure’s quoting systems, guidelines, and producer-facing tools, providing training as needed.
• Manage key producer inquiries, ensuring timely resolution of policy or system issues.
• Optimize regional travel schedules, meeting cadence, and budget allocation for maximum sales impact.
• Support product development and annual filing reviews with field-based insights.
• Partner with marketing to execute brand-building initiatives, including digital and social campaigns.

Senior Sales Manager

IT Support

• Provide Tier 1 and Tier 2 support for Windows 10/11 devices, Microsoft 365 applications, and approved SaaS tools
• Support users across Exchange Online, Outlook, Teams, OneDrive, and SharePoint Online
• Assist with user account administration in Entra ID (Azure AD), including user creation, licensing, group membership, and access troubleshooting
• Provision and support endpoints using Microsoft Intune, including device enrollment and Autopilot support, compliance policies and security baselines, application installation and troubleshooting
• Support remote users in a zero-trust environment, including Zscaler connectivity and access issues, CrowdStrike agent health and user impact troubleshooting, Proofpoint quarantine, phishing reports, and email delivery issues
• Assist users with MFA, Conditional Access, and authentication issues
• Support onboarding and offboarding processes for employees, including device setup and access validation
• Escalate complex or security-related issues to Systems Administration or Security teams as appropriate
• Document solutions and contribute to internal knowledge bases and support documentation
• Maintain a high level of customer service while managing multiple requests and priorities

End-User Computing, IT Support Administrator

System Administrator

• Administer and support Microsoft Azure and Microsoft 365 environments, including Entra ID (Azure AD), Exchange Online, SharePoint Online, OneDrive, and Teams
• Manage identity, access, and authentication, including MFA, Conditional Access, role-based access control, and identity lifecycle management
• Support endpoint management using Microsoft Intune, including device enrollment, compliance policies, configuration profiles, and application deployment
• Participate in and execute tenant-to-tenant initiatives, including:
• User, group, and identity migrations
• SharePoint, OneDrive, and storage migrations
• Device migrations and Intune re-enrollment strategies
• New tenant creation, baseline configuration, and hardening
• Assist with multi-tenant environments, including cross-tenant access, B2B collaboration
• Administer and support security tooling, with support from security partner MSP\SOC including:
• Microsoft Defender (Endpoint, Identity, Cloud Apps, Email)
• CrowdStrike Falcon
• Zscaler (remote access and SaaS security)
• Qualys vulnerability management
• Proofpoint email security
• Monitor system health, security alerts, and service availability; investigate and remediate issues as needed.
• Support onboarding and offboarding processes for users and devices
• Assist with documentation, diagrams, runbooks, and operational procedures
• Support IT leadership with cloud initiatives, security improvements, and operational projects

Systems Administrator, Cloud, Microsoft 365

• Identify operational reporting opportunities with Claims department leadership.
• Develop data and visual dashboards that can be used to identify needed actions quickly.
• Work with leaders to incorporate operational data and dashboards into daily and weekly management processes.
• Analyze Claims data in Domo, AWS Redshift and Excel to provide actionable insights to stakeholders.
• Perform data cleaning, validation, and quality checks within visualization tools to ensure accuracy, reliability, and consistency of datasets.
• Translate business requirements into scalable business intelligence solutions to track KPIs for senior leadership and operational teams.
• Build complex dashboards and automated reporting systems that serve as operational controls.
• Establish a framework for understanding and efficiently using currently available operational claims data.
• Mentor other analysts.
• Develop, test, and optimize complex ETL workflows in Domo for performance and efficiency.
• Maintain and monitor data pipelines to support operational and strategic reporting needs.
• Work closely with business stakeholders to understand data needs and collaborate with cross functional teams to troubleshoot issues, and support data-driven decision-making.

Claims Analyst II

Director

• Provide strategic and operational oversight of the Special Investigations Unit (SIU), Subrogation, and Salvage programs.
• Own and coordinate the roadmap for SIU program development, ongoing maintenance, and performance management
• Identify, scope, and execute both strategic and tactical initiatives supporting SIU, subrogation, and salvage objectives
• Partner with senior leadership to align high-impact investigations, recovery initiatives, and program priorities with enterprise goals
• Oversee intake, triage, and capacity management across SIU investigations and recovery workflows
• Establish and maintain compliant SIU guidelines, quality standards, and reporting requirements
• Develop, implement, and sustain fraud training and SIU quality assurance programs
• Lead and enhance digital fraud detection efforts, leveraging emerging tools and technologies to support field and desk investigators
• Provide oversight of subrogation and salvage recoveries, including vendor performance, financial outcomes, and process effectiveness
• Ensure strong alignment and collaboration between internal/external stakeholders.
• Plan and lead communication strategies to ensure organizational awareness of SIU, subrogation, and salvage initiatives, timelines, and outcomes
• Leverage frontline insights, data, and operational feedback to continuously improve program effectiveness and value delivery

Director, Claims Special Investigations

DevOps Engineer

• Drive the development and continuous improvement of platform tools, emphasizing scalability, reliability, and monitoring capabilities to effectively support engineering teams.
• Design and implement self-service tools and frameworks that empower engineering teams, promoting scalability, efficiency, and reusability across various platforms.
• Provide expert-level technical oversight and mentorship to engineering teams, ensuring platform capabilities are seamlessly integrated into workflows and aligned with organizational goals.
• Establish and maintain comprehensive technical documentation and engineering standards, ensuring platform tools remain understandable, extensible, and accessible to all teams.
• Analyze and resolve complex performance issues within platform tools, identifying root causes, and implementing robust, scalable solutions to enhance efficiency and reliability.
• Proactively research and adopt new technologies, tools, and engineering patterns that elevate developer productivity and improve self-service capabilities.
• Focus extensively on scalability, performance optimization, and sustainable software delivery, ensuring efficient resource utilization and cost effectiveness.
• Actively participate in on-call rotations, providing critical expertise and technical guidance to maintain production environment resilience and high availability.

Principal DevOps Engineer

Actuary

• Manage interns and lead work streams and projects tied to company goals.
• Mentor actuarial team members.
• Continuously sophisticate and advance the science of core actuarial analytics.
• Lead/Assist the team in the evaluation of rate adequacy / indications.
• Support the sophistication of large account pricing.
• Provide analytical support on portfolio risk evaluation.
• Complete support documentation for product filings with Departments of Insurance and assist with responses to rate related inquiries.
• Lead/Assist with research projects including developing predictive models and visualizing results to support business decisions.
• Perform competitive intelligence analysis.
• Utilize and/or create models to assess profitability in current rating structures.

Senior Actuarial Analyst

• investigate and document property claims, including policy review, recorded statements, assigning inspections, updating reserves, preparing or reviewing estimates, and negotiating settlements
• communicate claim updates and decisions verbally and in writing
• handle claims in compliance with all applicable regulations and internal processes
• provide technical expertise and serve as an SME for Claims-related projects
• act as a resource for less experienced staff
• support catastrophe response as needed, to include potential overtime and deployment
• any other duties needed to help drive our purpose and fulfill our values