Safran

Senior Media Integration Account Manager

Safran

full-time

Posted on:

Location Type: Hybrid

Location: Brea • California • United States

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Salary

💰 $73,700 - $88,400 per year

Job Level

Senior

About the role

  • Liaise with assigned customers and lead the execution of their monthly IFE content sets
  • On a monthly basis, communicate with the Media Integration Specialists to assess and track any reported errors to ensure timely resolution
  • On a quarterly basis, complete quarterly Customer Scorecards with the airline client, identifying root cause and proposing solutions where any concerns may be flagged.
  • Represent the company during onsite / offsite customer meetings as required
  • Have a full understanding of the IFE product, production cycle and integration process
  • Manage customer distribution lists to communicate delivery notifications of content sets
  • Manage shipping and billing PO's per customer requirements
  • Responsible for completing content billing per defined company requirements
  • Track incoming customer owned media storage (SD cards, etc.)
  • Use company defined tools (Trello) to create monthly production schedules to ensure and track on-time content deliveries
  • Have basic understanding of and adhere to MPA standards and regulations
  • Engage in discussion and ideas for improvements in department tools and processes
  • Communicate and report production issues that may impact delivery to Media Services Project Managers and department manager
  • Advise management on solutions to resolve discrepancies
  • Perform other job-related duties as assigned

Requirements

  • Bachelor’s Degree or equivalent experience in a related field
  • 3-6 years of experience in B2B account management
  • 2-3 years of experience in the In-Flight Entertainment industry
  • Experience with project management or project scheduling
  • Experience working with cross-functional groups
  • Familiar with a variety of concepts, practices and procedures within IFE, TV or a related industry
  • Proficient, working knowledge of Excel, and Word processing programs
Benefits
  • A home allowance to elevate your home workspace
  • Discretionary bonus program
  • Future financial security with a 401(k) program with company match
  • Paid time off covering vacations, personal time off and sick days, capped off by an exciting year-end holiday shutdown
  • Embraced flexibility with our alternative work schedule (9/80) to navigate your workweeks with every other Friday off
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
project managementproject schedulingB2B account managementcontent billingerror trackingroot cause analysisproduction cycle understandingmedia storage trackingMPA standards adherencecommunication
Soft Skills
customer liaisonproblem-solvingcommunicationcollaborationorganizational skillsleadershipadaptabilityattention to detailanalytical thinkinginterpersonal skills