Safran

Senior Media Integration Account Manager

Safran

full-time

Posted on:

Location Type: Hybrid

Location: Brea • California • United States

Visit company website

Explore more

✨ AI Apply
Apply

Salary

💰 $73,700 - $88,400 per year

Job Level

Senior

About the role

  • Liaise with assigned customers and lead the execution of their monthly IFE content sets
  • On a monthly basis, communicate with the Media Integration Specialists to assess and track any reported errors to ensure timely resolution
  • On a quarterly basis, complete quarterly Customer Scorecards with the airline client, identifying root cause and proposing solutions where any concerns may be flagged.
  • Represent the company during onsite / offsite customer meetings as required
  • Have a full understanding of the IFE product, production cycle and integration process
  • Manage customer distribution lists to communicate delivery notifications of content sets
  • Manage shipping and billing PO's per customer requirements
  • Responsible for completing content billing per defined company requirements
  • Track incoming customer owned media storage (SD cards, etc.)
  • Use company defined tools (Trello) to create monthly production schedules to ensure and track on-time content deliveries
  • Have basic understanding of and adhere to MPA standards and regulations
  • Engage in discussion and ideas for improvements in department tools and processes
  • Communicate and report production issues that may impact delivery to Media Services Project Managers and department manager
  • Advise management on solutions to resolve discrepancies
  • Perform other job-related duties as assigned

Requirements

  • Bachelor’s Degree or equivalent experience in a related field
  • 3-6 years of experience in B2B account management
  • 2-3 years of experience in the In-Flight Entertainment industry
  • Experience with project management or project scheduling
  • Experience working with cross-functional groups
  • Familiar with a variety of concepts, practices and procedures within IFE, TV or a related industry
  • Proficient, working knowledge of Excel, and Word processing programs
Benefits
  • A home allowance to elevate your home workspace
  • Discretionary bonus program
  • Future financial security with a 401(k) program with company match
  • Paid time off covering vacations, personal time off and sick days, capped off by an exciting year-end holiday shutdown
  • Embraced flexibility with our alternative work schedule (9/80) to navigate your workweeks with every other Friday off

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
project managementproject schedulingB2B account managementcontent billingerror trackingroot cause analysisproduction cycle understandingmedia storage trackingMPA standards adherencecommunication
Soft skills
customer liaisonproblem-solvingcommunicationcollaborationorganizational skillsleadershipadaptabilityattention to detailanalytical thinkinginterpersonal skills