Regional Director – Ticketing
Saffire, LLC
full-time
Posted on:
Location Type: Hybrid
Location: Illinois • New York • United States
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Job Level
About the role
- Serve as the primary point of contact for venue General Managers, box office directors, and marketing teams across the North American Managed Venues portfolio
- Oversee on-sale execution, holds management, event builds, settlements and ensure consistent, high-quality ticketing operations
- Serve as the on-site Box Office representative for major events requiring additional leadership support
- Lead the onboarding of new Legends-managed venues
- Design and implement a comprehensive Box Office Audit program across the North American managed venue portfolio
- Manage the ongoing execution and continuous improvement of the Audit program
- Serve as an operational business partner to the Legends Central Booking Team
- Oversee the full North American ticketing pricing structure across the portfolio
- Partner with ticketing providers to ensure fee structures comply with applicable federal, state, and local regulations
- Identify and execute opportunities to optimize fee configurations, ticket sale conversion, and platform utilization to strengthen commercial performance
- Partner with the Legends Strategy and IQ teams to enhance ticket sales tracking, pacing reporting, and revenue analytics across the portfolio
- Proactively surface risks, emerging trends, and commercial opportunities to senior leadership in a timely and well-structured manner
Requirements
- Bachelor’s Degree in a relevant field
- 7+ years of progressive experience in ticketing and box office operations within the live entertainment industry
- Demonstrated familiarity with major ticketing platforms, including Ticketmaster, AXS, SeatGeek, Etix, and comparable systems
- Experience working alongside major promoters (Live Nation, AEG, etc.) strongly preferred
- Ability to manage a large, geographically distributed portfolio of venues and events simultaneously
- Strong commercial, financial, and analytical acumen with a track record of driving operational and revenue performance
- Willingness and ability to travel across North America; estimated 40%
- Self-directed with strong judgment and the ability to operate independently in a fast-paced, high-volume environment
- Flexibility to work irregular hours, including evenings and weekends, as event schedules require.
Benefits
- medical, dental, vision, life and disability insurance
- paid vacation
- 401k plan
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
ticketing operationsevent buildsholds managementBox Office Audit programfee configuration optimizationrevenue analyticspacing reportingcommercial performance
Soft Skills
leadershipjudgmentself-directedanalytical acumenflexibilitycommunication
Certifications
Bachelor’s Degree