Manage technology needs of event-based venues in the East Region
Work with venue-based support resources to deliver and actively support point-of-sale, payment, and various other systems
Schedule, manage, mentor, and optimize deployment of salaried and hourly venue technology staff
Manage and optimize 3rd party vendor relationships and associated contracts
Work with Corporate Infrastructure team to design, deploy and maintain IT infrastructure and enterprise systems
Work with broader technology team to estimate, design, implement and manage venue technology solutions
Manage the evaluation, recommendation, and implementation of third-party technology products and services
Increase the productivity and effectiveness of venue technology operations through the definition of standards and best practices
Establish and maintain IT Service Management processes and procedures
Ongoing management of IT Finance processes such as budgeting, reporting and invoice approval
Act as the business relationship manager between West Region properties and the Legends IT department
Manage client relationships and expectations for venue technology solutions across West Region properties

Requirements

8+ years of relevant point-of-sale experience, ideally in the Hospitality or Tourism industry
Technical knowledge of IT systems
Experience with Windows 10 and Microsoft Office 365 suite of products
PCI risk and compliance
IT Security and incident response
Ability to motivate and lead teams
Ability to effectively manage and produce in a matrixed environment
Excellent interpersonal and communication skills
Strong contract management skills
Microsoft Windows Server 2012, 2016
IT Management tools (e.g. Active Directory)
Experience with an IT ticketing solution to track and manage issues and requests (e.g. ServiceNow)
Managing external vendors delivering managed IT services
Relevant technical and project management certifications preferred.

Benefits

medical
dental
vision
life and disability insurance
paid vacation
401k plan

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

point-of-saleIT systemsWindows 10Microsoft Office 365PCI risk and complianceIT Securityincident responseMicrosoft Windows Server 2012Microsoft Windows Server 2016IT Management tools

Soft Skills

motivate teamslead teamsmanage matrixed environmentinterpersonal skillscommunication skillscontract management

Certifications

technical certificationsproject management certifications