SafetyChain Software

Customer Success Manager

• Driving customer outcomes by blending traditional relationship management with a modern, scalable approach.
• Managing accounts and helping build the engine that drives success across a broader customer base.
• Engaging with customers via video, email, and digital channels, leveraging AI-driven tools to augment reach and maximize customer ROI.
• Working cross-functionally with Account Management, Product, and Marketing to create a seamless, AI-enhanced 'tech-touch' experience.
• Creating resources that empower customers to help themselves, intervening personally for high-value strategic moments.

Customer Success Manager – Digital Scale Focus

Full-stack Engineer

• Help design and build the foundations of SafetyChain’s next-gen platform
• Build high-performance services and applications in an end-to-end TypeScript environment
• Work in a monorepo with strong engineering conventions and automated tooling
• Use AI-driven developer workflows to speed up delivery
• Make pragmatic architectural decisions
• Design systems where platforms emerge from real demand
• Contribute to an office-first culture that values collaboration
• Build enterprise-scale features with attention to reliability and real-world operational constraints

Senior Full Stack Software Engineer

Account Executive

• Reporting to the VP of Sales, win new logos, build business cases that prove ROI, and help enterprise manufacturers modernize their operations
• Drive new revenue by leading complex, multi-stakeholder sales cycles (6–12 months) from first conversation to close
• Engage executives and plant leaders — from Quality to Operations to the C-Suite — and align SafetyChain’s solutions to their business imperatives
• Run world-class discovery to uncover operational pain, build value, and quantify impact
• Deliver business case presentations that connect digital transformation to measurable ROI
• Negotiate and close multi-year agreements that drive mutual success
• Collaborate cross-functionally with Sales Engineers, Product, Marketing, and Customer Success to ensure every win becomes a long-term partnership

Senior Enterprise Account Executive

Business Development Rep

• Play a critical role in moving prospective buyers through the sales funnel.
• Engage with inbound leads—primarily Marketing Qualified Leads (MQLs)—as well as manage recycled leads and re-engagement opportunities.
• Focus on qualifying prospects, nurturing early interest, and setting high-quality appointments for our Account Executives.
• Meet activity targets: approximately 40–50 outreach activities (calls, emails, LinkedIn touches) per day.
• Aim to generate 12–16 qualified sales opportunities per month.
• Perform initial outreach to inbound leads within 24 hours.

Customer Success Manager – Digital Scale Focus

Senior Full Stack Software Engineer

Senior Enterprise Account Executive

Business Development Representative, Inbound