SafeNow

Customer Success Manager

• Managing complex B2B customers, e.g., football stadiums, large arenas, hospitals and other key accounts: You will manage a small portfolio of our most important enterprise customers throughout their entire lifecycle — from contract signing through implementation and go‑live to long‑term support.
• Managing key customer stakeholders: You coordinate a wide range of stakeholders — from executive management and security officers to operational teams and external partners — and ensure clear communication and aligned decisions even in high‑pressure situations.
• Ensuring measurable customer success: You create customer‑specific success plans, define KPIs for adoption and activation, conduct regular business reviews and proactively manage health scores to detect risks early and unlock opportunities.
• Planning and executing complex implementations: For complex installations you coordinate internal and external service providers, plan milestones, resources and schedules, and ensure through solid processes and clear communication that SafeNow becomes an integral part of the customer’s daily operations.
• Responsibility for matchday- and event‑critical activations: You support major go‑lives, matchdays and events, sometimes operationally on‑site, and ensure that SafeNow operates reliably and is used effectively under real conditions.
• Trainings for security staff and employees: You deliver training sessions on‑site or remotely, professionally prepare security teams and staff to use SafeNow, and ensure they operate safely, reliably and with confidence.
• Mentoring and knowledge sharing within the team: You actively share your knowledge with colleagues and help raise the team’s technical and professional level.

Senior Enterprise Customer Success Manager

DevOps Engineer

• Operate and evolve our AWS-based infrastructure to be secure, scalable, and highly available
• Manage our Kubernetes clusters and ensure smooth operation of all services
• Build and maintain CI/CD pipelines using GitHub Actions and Infrastructure as Code with Terraform
• Monitor our systems using Grafana and Prometheus and respond to incidents quickly and effectively
• Advocate for DevOps best practices across the engineering team and help shape our operational culture
• Collaborate closely with developers and QA to continuously improve the platform

Senior DevOps Engineer

• Betreuung von komplexen B2B-Kunden über deren gesamten Lifecycle.
• Management wichtiger Kunden‑Stakeholder und klare Kommunikation.
• Sicherstellung messbarer Kundenerfolge durch kundenspezifische Success‑Pläne.
• Planung und Umsetzung komplexer Implementierungen.
• Verantwortung für spieltags- und eventkritische Aktivierungen.
• Schulungen & Trainings für Sicherheitskräfte und Mitarbeitende.