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About the role
Key responsibilities & impact- Manage complex B2B customers across their entire lifecycle.
- Manage key customer stakeholders and coordinate a wide range of stakeholders.
- Ensure measurable customer success through tailored success plans.
- Plan and execute complex implementations during installations.
- Responsible for matchday- and event-critical activations.
- Conduct trainings for security personnel and other staff.
- Mentor and share knowledge within the team.
Requirements
What you’ll need- Extensive experience (5+ years) in Customer Success, consulting, account management, or managing complex enterprise accounts.
- Executive presence: You present yourself confidently, clearly and professionally.
- Excellent project management skills: You drive complex rollouts in a structured and reliable manner.
- Strong customer orientation & ownership mentality: You act proactively and put the success of our enterprise customers first.
- Ability to handle conflict & strong communication skills: You can moderate complex situations.
- Good technical understanding: You grasp technical processes quickly.
- Experience working in football stadiums, arenas, or other security-critical large events.
- Experience in marketing or brand communications.
- Willingness to travel (20–40%): You are happy to be on-site with customers for trainings and implementations occasionally.
- Very good German and English skills.
Benefits
Comp & perks- Purpose-driven work: Start every morning knowing your contribution makes the world safer.
- Help write our success story: Receive equity in our fast-growing startup (VSOP) and benefit directly from the company's success.
- Collaborative, friendly culture: Experience a performance culture built on friendship and collaboration — we value teamwork.
- Maximum flexibility, maximum trust: Shape your working and vacation time flexibly through our hybrid work model and the option for workations.
- Personal development: Enjoy a steep learning curve, a high degree of autonomy and significant responsibility.
- Transparency: Work in an environment based on full transparency.
- Unique team workations: Enjoy inspiring team workations.
- Modern facilities: Enjoy our modern campus with food trucks, an outdoor pool, a rooftop terrace with Alpine views, an eGYM Wellpass membership and a comfortable office.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Customer SuccessAccount ManagementProject ManagementConflict ResolutionTechnical UnderstandingMarketingBrand Communications
Soft Skills
Executive PresenceCustomer OrientationOwnership MentalityStrong CommunicationMentoringTraining