Provide top-notch support and technical expertise for customers utilizing FME Form
Correspond directly with customers to provide technical guidance for product support requests
Create product improvement requests and report deficiencies based on user experience insights
Collaborate with team members to author knowledge base articles and tutorials
Deliver live webinars and training sessions
Act as the voice of the customer for product development projects

Requirements

Experience working with a broad range of data formats (e.g. GIS, CAD, databases, raster, JSON, XML, REST APIs/web/cloud services, or Microsoft or Azure services for enterprise)
Knowledge of common data challenges, such as schema management, validation, and filtering
Experience with ETL processes, and/or developing data integration workflows
Proven ability to collaborate effectively to resolve advanced technical issues with empathy and professionalism
Strong interpersonal skills to communicate complex technical concepts to diverse audiences
Ability to work independently and within a team
Resourceful, proactive, and committed to continuous learning
Nice to Have: Previous experience working in technical support or technology consulting, using FME Form/FME Flow, familiarity with AI technologies, web services, web applications, APIs, working with databases, Python or SQL, writing or presenting technical content, coaching team members through complex tasks

Benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

FME FormFME FlowETL processesdata integration workflowsPythonSQLREST APIsJSONXMLschema management

Soft Skills

interpersonal skillscommunicationcollaborationempathyprofessionalismresourcefulnessproactivitycontinuous learningindependenceteamwork