Safe Software

Support Engineer

• Provide top-notch support and technical expertise for customers utilizing FME Form
• Correspond directly with customers to provide technical guidance for product support requests
• Create product improvement requests and report deficiencies based on user experience insights
• Collaborate with team members to author knowledge base articles and tutorials
• Deliver live webinars and training sessions
• Act as the voice of the customer for product development projects

Technical Support Specialist II – FME Form