Safe-Guard Products International

Customer Support

• This position provides support to agents, clients, and customers by adjudicating claims, providing claims status, and resolving or escalating customer issues.
• Communicate effectively with all levels of the organizations.
• In executing the duties of the role, claims adjuster will ensure the proper documentation, adjudicate per the terms and conditions of the contract, utilizing available resources, and meet schedule expectations informing management of any changes.
• Handling claims related calls per work schedule performing within defined metrics
• Order inspection when applicable
• Follow proper claims procedures as outlined in training and feedback provided by QA or Supervisor
• Master understanding of clients, agents, and contract terms and conditions
• Understand exceptions based upon dealership, agent, or client as noted in system
• Escalate issues to team lead, supervisor, or managers when unable to de-escalate
• Notify Supervisor when possible fraud is suspected
• Participate in all training as required to perform the duties of the role
• Keep record phone calls and transmit claim forms to Dealership or Repair Facility
• Drive the status of the claim within the Safe-Guard system
• Receive documentation and organize by claim number
• Order an appraisal when claim is over threshold amount or possible fraud
• Send letters to customers and copy dealership if necessary
• Send missing information letters to customers if documents are missing and copy Dealership if necessary
• Notate the system
• Adhere to Quality Assurance Guidelines
• Ensure premium is first received from Dealership before issuing checks

Bi-lingual Customer Support Representative – Spanish

Security Engineer

• Security Operations is a team that is responsible for incident detection and response (IR), vulnerability management (VM), Data Protection (DP) and security engineering activities.
• The Security Operations Engineer will be able to handle IR alerts and escalations from multiple sources and is responsible for implementing, maintaining, monitoring and managing security technologies to support SIEM, Endpoint Detection & Response (EDR), Vulnerability Management, Data Protection and others.
• The engineer delivers these solutions and services in accordance with the organization’s architectural designs, best practices, and regulatory or compliance requirements.
• As risks change, the security engineer is responsible for recommending modifications and enhancements to ensure the organization is evolving with the threat landscape.
• The engineer reports on findings and provides recommendations for corrective action.
• Performs vulnerability assessments as assigned utilizing IT security tools and methodologies.
• Performs assessments of the IT security/risk posture within the IT software and applications.
• Provides weekly project status reports, including accomplishments and outstanding issues.
• Assist with incident response and system stability issues as they occur, including involvement outside of regular work hours.
• Leverage approved AI technologies to optimize results in Security Operations.
• Implement, manage and maintain event and log collection, reporting and compliance requirements.
• Design and build SIEM dashboards and reporting tools required by technical teams.
• Help correlate events to support SOC response requirements.
• Maintain up-to-date level of knowledge related to security threats, vulnerabilities and mitigations.
• Tune the SIEM with threat intelligence sources, and correlate event indicators and threats.
• Support SOC automation initiatives leveraging playbooks, while also using human analysis as needed.
• Actively participate in threat hunting tabletop exercises to hone and strengthen skills across the team.
• Ensure security and technology teams maintain up-to-date configuration documentation for systems and processes.
• Monitor for vulnerabilities within applications, endpoints, databases, networking, and mobile and cloud services.
• Collaborate with IT operations to manage internal- and external-facing systems to identify, track and remediate system and application vulnerabilities.
• Support IT operations’ responsibility to remediate system and application vulnerabilities.
• Conduct continuous discovery, vulnerability assessment and remediation status of enterprise-wide assets.
• Document, prioritize, recommend, validate and report on the state of vulnerabilities.
• Work closely with infrastructure teams to advise and support remediation efforts to close vulnerability exposure to new threats.
• Implement and manage data discovery and classification to understand where sensitive data resides and how it is used.
• Design, tune and operate DLP and CASB controls to prevent unauthorized data exposure and data exfiltration.
• Drive DSPM initiatives to identify overexposed, redundant or high-risk data and support data minimization efforts.
• Produce clear metrics and insights on data protection posture, risk trends and control effectiveness.

Information Security Engineer

Salesforce Analyst

• Collaborate with stakeholders to gather and document business requirements for Salesforce-based process enhancements and new feature development
• Analyze existing workflows and identify opportunities for automation and optimization within Salesforce
• Translate business needs into clear, actionable user stories and functional specifications for Salesforce configuration and development
• Act as a Salesforce subject matter expert (SME) for internal and external stakeholders
• Participate in defect resolution related to Salesforce data, workflows, and integrations
• Support testing efforts including UAT, scenario creation, and quality assurance for Salesforce enhancements
• Partner with reporting and analytics teams to define and maintain Salesforce dashboards and reports
• Monitor and communicate key Salesforce metrics and KPIs
• Maintain documentation related to Salesforce process design, configuration, and lifecycle management
• Provide regular updates and communications to stakeholders regarding Salesforce project status and outcomes
• Build strong relationships with internal teams and external partners to ensure successful Salesforce adoption and usage

Salesforce Business Analyst

Actuary

• Assist in financial analysis, pricing and risk assessment to estimate outcomes.
• Provide actuarial services to develop best-practice actuarial models and promote implementation.
• Maintain accountability for the development of the organization's rate structure, maintenance of adequate reserves, and development of new products.
• Provide data/analytic expertise to support actuarial services including financial reporting, trend analysis, utilization studies, rate development, and claims liability estimates.
• Navigate IT and internal data structures to create processes to bolster operational efficiencies and consistencies.
• Design, generate, interpret, and present periodic and ad hoc reporting to management and clients.
• Utilize SQL, BI Data Cubes, and Excel to analyze company-wide data in order to detect trends in sales, claims, and agent/customer behavior as well as internal operational trends and suggest data cleansing rules.
• Accurately and quickly fulfill reporting/information requests from Executives, Sales, Marketing, Accounting, Claims and clients as needed.

Senior Actuarial Analyst

IT Support

• Define and maintain the enterprise architecture vision, principles, and roadmap aligned with business priorities and long-term strategy.
• Establish architectural guardrails that guide teams toward consistent, scalable solutions improving delivery efficiency and speed.
• Partner with technology leaders on evaluating platforms, tools, and technologies across the enterprise to ensure architectural consistency.
• Provide clear, outcome-oriented guidance on architectural trade-offs and investment decisions.
• Lead modernization efforts focused on simplifying systems, improving integration, and reducing operational friction.
• Partner with Solutions Design, Engineering, Security, and Business leaders to translate strategic objectives into practical, scalable technology solutions.
• Identify systems, processes, and patterns that do not scale and guide efforts to refactor, rebuild, or retire.
• Provide architectural leadership for strategic initiatives, including Claims 2.0 and other next-generation SaaS platforms.
• Responsible for ensuring the company has a highly effective, scalable, and supportable Data Architecture, across Snowflake, AWS, PostgreSQL, SQL Server and MongoDB.
• Partner with Cloud leadership teams to help define and evolve AWS and Azure strategies, cost optimization (FinOps), and overall best practices.
• Promote cloud-native and platform-based approaches that support long-term scalability and operational efficiency.
• Establish and guide an AI CoE (Center of Excellence) focused on practical standards, governance, and responsible adoption.
• Promote AI-first thinking where it meaningfully enhances products, productivity, and our capacity to innovate at scale.
• Evaluate emerging AI technologies to determine where they deliver real business value.
• Ensure AI capabilities are integrated thoughtfully, securely, and sustainably across the enterprise.
• Provide direct leadership to enterprise and data architecture teams and indirect leadership across a federated technology organization.
• Operate as a trusted advisor to executive leadership and senior business partners.
• Influence outcomes through credibility, clarity, and partnership rather than formal authority alone.
• Balance strategic vision with hands-on engagement when necessary to unblock progress or guide critical decisions.

Vice President – Enterprise Architecture

Data Scientist

• Collaborate with IT, Claims, Legal, and Sales teams to identify ways in which analytics can be leveraged to increase profitability
• Develop, deploy, and monitor enterprise-wide AI and machine learning solutions to support both claims and sales analytics initiatives
• Provide guidance on AI and machine learning best practices
• Provide data insights to drive business outcomes, business decisions, and strategy
• Lead a small team of Data Engineers and Data Analysts

Data Engineer

• Serve as the technical expert for creating Safe-Guard’s analytical data infrastructure.
• Develop extensive ETL processes to take data from across different systems and bring them into centralized data models.
• Develop and implement automated data quality control processes.
• The above statements are intended only to describe the general nature of the job and should not be construed as an all-inclusive list of position responsibilities.

Analyst

• Perform VSC claim audits to ensure quality adjudication.
• Identify areas where Safe-Guard can improve adjudication practices.
• Provide feedback to claims adjustors and supervisors.
• Monitor performance of loss mitigation initiatives.
• Assist Director of Claims Analytics and Loss Mitigation in investigating suspicious dealership behavior.
• Participates in all training as required to perform the duties of the role.
• Takes initiative to resolve an issue rather than allow an issue to continue.

Loss Mitigation Analyst – Vehicle Service Contracts, Automotive

QA Engineer

• Act as the primary QA point of contact for assigned systems (Portals, APIs, Databases, CMS, Rating & Enrollment).
• Lead daily QA activities for multiple concurrent projects, ensuring timely and high-quality delivery.
• Mentor and guide QA Analysts in test design, execution, and defect management.
• Coordinate with the QA Manager to prioritize workloads, align with sprint goals, and ensure coverage of all functional and integration areas.
• Represent QA in sprint ceremonies, grooming sessions, and release readiness reviews.
• Develop detailed test strategies and test plans for each release, covering both functional and technical aspects.
• Perform thorough end-to-end testing across systems, including front-end, API, and database validation.
• Oversee regression, integration, and UAT cycles, ensuring test completeness before sign-off.
• Ensure proper defect triage, root-cause documentation, and cross-team communication on critical issues.
• Maintain traceability between requirements, test cases, and defects to ensure auditability.
• Validate API behavior, payloads, and integrations between systems using tools such as Postman or Swagger.
• Execute complex SQL queries for backend data validation and verification of business rules.
• Review and validate CMS configurations, content workflows, and database linkages.
• Identify dependencies or data inconsistencies across rating and enrollment portals and proactively work with development teams to resolve issues.
• Support environment validation and test data preparation, ensuring consistent and stable test runs.
• Assist the QA Manager in enhancing QA standards, templates, and documentation practices.
• Contribute to improving defect reporting and classification processes for better analytics and traceability.
• Partner with the Automation and DevOps teams to identify areas suitable for automation and integration into CI/CD pipelines.
• Promote continuous improvement by analyzing recurring defects and recommending preventive measures.
• Work closely with Developers, Product Owners, and Business Analysts to clarify requirements and acceptance criteria.
• Escalate risks or blockers early and provide mitigation plans for QA-related delays.
• Ensure test results and release sign-offs are properly documented and communicated to stakeholders.

QA Lead

Software Engineer

• Lead a distributed team of SQL developers and Rate System Analysts, including overseas team members, ensuring alignment across time zones and cultures.
• Oversee the design, development, and maintenance of SQL databases, stored procedures, views, and functions to support business applications and analytics.
• Manage and maintain financial rate tables, ensuring accuracy, timeliness, and business requirements.
• Promote the use of AI tools to enhance data quality, anomaly detection, and performance optimization.
• Collaborate with Product and Account Management teams to align rate structures with strategic goals.
• Drive continuous improvement in database performance, scalability, and reliability.
• Analyze existing data architecture to identify technical debt and recommend modernization strategies.
• Stay current with emerging data technologies, tools, and best practices, and recommend adoption where appropriate.
• Coach, mentor, and collaborate with technical subject matter experts and business stakeholders to deliver robust data solutions.
• Create and maintain detailed technical documentation, including data models, architecture diagrams, and integration workflows.
• Ensure data governance, security, and compliance across all database systems and rate platforms.