Safe-Guard Products International

IT Support

• Provide Tier 2 support for macOS and Windows laptops, addressing hardware and software issues.
• Administer and support Office 365, including Exchange, SharePoint, Teams, and OneDrive.
• Troubleshoot network connectivity, VPN, and wireless access problems.
• Collaborate with Tier 1 support to escalate and resolve technical issues efficiently.
• Assist with application deployments, system updates, and patch management.
• Maintain documentation for IT procedures and troubleshooting guides.
• Provide technical guidance and training to end-users and Tier 1/Interns.

IT Support Specialist II

Business Development Rep

• Serve as the primary point of contact for assigned client accounts, building and maintaining strong relationships with key stakeholders.
• Proactively address client needs, resolving issues promptly in collaboration with internal teams to deliver an exceptional customer experience.
• Conduct regular account reviews to identify opportunities for enhanced product adoption, increased penetration, and improved client satisfaction.
• Work closely with internal teams, such as Product Development, Marketing, and Operations, to deliver tailored solutions that meet client goals.
• Collaborate with the regular sales team to communicate account-specific expectations, agreements, and guidelines, ensuring consistency across all dealership interactions.
• Facilitate or coordinate training sessions for client teams and promote F&I certification and training programs.
• Identify and document opportunities for new business growth within existing accounts, including cross-selling and upselling opportunities.
• Proactively generate and qualify leads for prospective new clients and provide these to the National Sales Manager.
• Maintain detailed records of client interactions, training activities, and account performance in the company CRM.
• Regularly report on account performance metrics, lead generation activities, and client feedback to leadership.

Account Development Manager – Automotive

Manager

• The Regional Performance Manager supports a major OEM auto maker relationship, the OEM’s retail dealerships, and related staff with Safe-Guard Product and Services Training and Sales Advisory Services.
• The Regional Performance Manager will use his/her product knowledge and training skills to maximize productivity and results throughout multiple client locations in an assigned territory
• Role Responsibilities: Serve as the primary point of contact with key partners and clients to meet defined goals and strategic results.
• Build and conduct customized training programs to assist OEM auto makers and/or their dealership network to grow and improve their book of Finance & Insurance business.
• Leverage the Safe-Guard Training platform as a strategic differentiator and value-added product/service.
• Establish an impactful presence at Industry events, conferences and publications on behalf of Safe-Guard.
• Partner with the Sales Management Team and participate in initiatives to maximize sales revenue.
• Enhance programs and systems related to Safe-Guard product knowledge, menu selling mastery and objection handling expertise with industry constituents.
• Conduct Regional and Dealership training seminars designed to increase dealer profitability and product sales penetration.
• Develop and utilize Manager and Company approved training and marketing materials.
• This is long; we’ll choose these 10 bullets, enough.

Regional Performance Manager

The Customer Success Partner is responsible for managing and nurturing relationships with existing dealer groups, ensuring their satisfaction, by aligning Safe-Guard with their mission and goals, and driving product adoption and usage. In this role, you will provide or facilitate training support, address client needs, and identify growth opportunities within current accounts. Additionally, you will generate and provide qualified leads for new business opportunities to the National Sales Manager. This position is integral to maintaining and expanding Safe-Guard’s partnerships with strategic dealer groups while supporting the company’s business development efforts. Role Responsibilities: Account Management: Serve as the primary point of contact for assigned client accounts, building and maintaining strong relationships with key stakeholders. Proactively address client needs, resolving issues promptly in collaboration with internal teams to deliver an exceptional customer experience. Conduct regular account reviews to identify opportunities for enhanced product adoption, increased penetration, and improved client satisfaction. Work closely with internal teams, such as Product Development, Marketing, and Operations, to deliver tailored solutions that meet client goals. Collaborate with the regular sales team to communicate account-specific expectations, agreements, and guidelines, ensuring consistency across all dealership interactions. Training Support: Facilitate or coordinate training sessions for client teams, ensuring they fully understand and can effectively utilize Safe-Guard’s product offerings. Promote client participation in Safe-Guard’s F&I certification and training programs to drive knowledge and product proficiency. Lead Generation: Identify and document opportunities for new business growth within existing accounts, including cross-selling and upselling opportunities. Proactively generate and qualify leads for prospective new clients and provide these to the National Sales Manager to drive business expansion. Partner with the National Sales Manager to support the strategic growth of Safe-Guard’s footprint. Performance Reporting: Maintain detailed records of client interactions, training activities, and account performance in the company CRM. Regularly report on account performance metrics, lead generation activities, and client feedback to leadership.

IT Support Specialist II

Account Development Manager – Automotive

Regional Performance Manager

Regional Performance Manager, Automotive