Safe-Guard Products International

Manager

• Lead a dedicated "change squad" focused on implementing strategic organizational and process changes.
• Analyze current processes to identify opportunities for improvement in efficiency, quality, cost reduction, and compliance.
• Engage proactively with stakeholders across all levels to understand their needs, challenges, and feedback related to process and change initiatives
• Foster a collaborative environment that encourages input, addresses concerns, and builds consensus around proposed changes
• Design, implement, and optimize process modifications, driving seamless integration with minimal disruption to ongoing operations.
• Monitor, evaluate, and report on the effectiveness of process changes, making data-driven adjustments as needed.
• Collaborate with cross-functional teams (e.g., production, quality, and R&D) to ensure alignment and smooth execution of process improvements.
• Develop and execute change management strategies, ensuring stakeholder buy-in and minimizing resistance.
• Help drive training, workshops, and support sessions to equip team members and affected parties with the skills and knowledge needed for successful change adoption.
• Help craft and develop metrics to report on the progress, challenges, and outcomes of change initiatives to senior leadership.
• Drive initiatives to reduce costs while maintaining quality standards, leveraging data analytics to identify savings opportunities and monitor procurement performance.
• Use a data driven approach to increase value provided by our vendors to our end customers.

Business Transformation Manager

Call Center Representative

• Monitors day-to-day activities in the department to ensure efficient claims handling.
• Reviews and analyzes adjuster performance in productivity, accuracy, and timeliness of claims handling using data obtained through the CMS system.
• Offers feedback and guidance to adjusters in areas where improvements are needed.
• Responsible for communicating changes to procedures and providing additional training when necessary.
• Works closely with Claims Management to provide feedback, discuss concerns, and resolve complex issues related to the claims department and claims personnel.
• Maintains departmental goals in reducing company losses.
• Interacts with other applicable department managers, supervisors, and senior-level/executive personnel.
• Works closely with personnel in other departments for assistance with claims.
• Corresponds with underwriters to address any concerns or questions related to claims handling.
• Handles complex inquiries with customers, dealers, and agents, resolving related issues to claims.
• Resolves escalated customer problems ensuring customer resolution and satisfaction.
• Conducts annual performance reviews, ensuring effective performance metrics and tracking are in place.
• Monitors attendance and conducts actions when necessary.
• Approves PTO and ensures policy adherence.
• May serve as back-up to adjusters or processors when necessary.
• Offers solutions and suggestions to help improve the overall processes in the department.
• Ensures departmental procedures are followed.
• Prepares necessary reports to streamline processes for improvements.
• Works with Human Resources Manager to resolve employee issues and other applicable performance deficiencies.
• May periodically monitor associate's customer calls for coaching and development, ensuring that problematic calls are resolved, and that positive performance trends are attained.

Call Center Supervisor

• Supervises a team of Claims Adjusters to ensure that claims are being administered properly within department and underwriter guidelines.
• Monitors call volume and productivity to ensure proper balance, consistency, and quality control within the department.
• Implements new procedures and amendments to existing procedures when necessary.
• Remains ‘hands on’ and synchronized with claims processing and underwriting to keep current with targeted standards.
• Provides back up to adjusters at times of peak volume.
• Works directly with customers, dealers, and agents to help resolve complex claim issues.
• Cultivates strong and positive engagement with remote team members to ensure seamless collaboration and maintain a supportive team environment.
• Provides coaching and mentorship to agents, guiding their professional development and enhancing their performance.
• Offers internal support within the department and other areas of the company; including support to adjusters through continued training and guidance, as well as support to entire department when necessary.

Business Development Rep

• Serve as the primary point of contact with key partners and clients to meet defined goals and strategic results.
• Build and conduct customized training programs to assist OEM auto makers and/or their dealership network to grow and improve their book of Finance & Insurance business.
• Leverage the Safe-Guard Training platform as a strategic differentiator and value-added product/service.
• Establish an impactful presence at Industry events, conferences and publications on behalf of Safe-Guard.
• Partner with the Sales Management Team and participate in initiatives to maximize sales revenue.
• Enhance programs and systems related to Safe-Guard product knowledge, menu selling mastery and objection handling expertise with industry constituents.
• Conduct Regional and Dealership training seminars designed to increase dealer profitability and product sales penetration.
• Develop and utilize Manager and Company approved training and marketing materials.
• Assist Dealers efforts to comply with applicable laws and regulations via best practice reviews and ongoing training.
• Market and facilitate Dealer participation in comprehensive F&I certification and training classes hosted by Safe-Guard.
• Educate and train all applicable departments and personnel on the features, benefits and value of Safe-Guard products.
• Implement action plans for increased sales of Safe-Guard products and services.
• Advance relationships with key partners and work closely to develop win/win strategies to improve productivity.

Account Development Manager – F&I Automotive

IT Support

• Provide Tier 2 support for macOS and Windows laptops, addressing hardware and software issues.
• Administer and support Office 365, including Exchange, SharePoint, Teams, and OneDrive.
• Troubleshoot network connectivity, VPN, and wireless access problems.
• Collaborate with Tier 1 support to escalate and resolve technical issues efficiently.
• Assist with application deployments, system updates, and patch management.
• Maintain documentation for IT procedures and troubleshooting guides.
• Provide technical guidance and training to end-users and Tier 1/Interns.

IT Support Specialist II

• Serve as the primary point of contact for assigned client accounts, building and maintaining strong relationships with key stakeholders.
• Proactively address client needs, resolving issues promptly in collaboration with internal teams to deliver an exceptional customer experience.
• Conduct regular account reviews to identify opportunities for enhanced product adoption, increased penetration, and improved client satisfaction.
• Work closely with internal teams, such as Product Development, Marketing, and Operations, to deliver tailored solutions that meet client goals.
• Collaborate with the regular sales team to communicate account-specific expectations, agreements, and guidelines, ensuring consistency across all dealership interactions.
• Facilitate or coordinate training sessions for client teams and promote F&I certification and training programs.
• Identify and document opportunities for new business growth within existing accounts, including cross-selling and upselling opportunities.
• Proactively generate and qualify leads for prospective new clients and provide these to the National Sales Manager.
• Maintain detailed records of client interactions, training activities, and account performance in the company CRM.
• Regularly report on account performance metrics, lead generation activities, and client feedback to leadership.

Account Development Manager – Automotive

• The Regional Performance Manager supports a major OEM auto maker relationship, the OEM’s retail dealerships, and related staff with Safe-Guard Product and Services Training and Sales Advisory Services.
• The Regional Performance Manager will use his/her product knowledge and training skills to maximize productivity and results throughout multiple client locations in an assigned territory
• Role Responsibilities: Serve as the primary point of contact with key partners and clients to meet defined goals and strategic results.
• Build and conduct customized training programs to assist OEM auto makers and/or their dealership network to grow and improve their book of Finance & Insurance business.
• Leverage the Safe-Guard Training platform as a strategic differentiator and value-added product/service.
• Establish an impactful presence at Industry events, conferences and publications on behalf of Safe-Guard.
• Partner with the Sales Management Team and participate in initiatives to maximize sales revenue.
• Enhance programs and systems related to Safe-Guard product knowledge, menu selling mastery and objection handling expertise with industry constituents.
• Conduct Regional and Dealership training seminars designed to increase dealer profitability and product sales penetration.
• Develop and utilize Manager and Company approved training and marketing materials.
• This is long; we’ll choose these 10 bullets, enough.

Regional Performance Manager

The Customer Success Partner is responsible for managing and nurturing relationships with existing dealer groups, ensuring their satisfaction, by aligning Safe-Guard with their mission and goals, and driving product adoption and usage. In this role, you will provide or facilitate training support, address client needs, and identify growth opportunities within current accounts. Additionally, you will generate and provide qualified leads for new business opportunities to the National Sales Manager. This position is integral to maintaining and expanding Safe-Guard’s partnerships with strategic dealer groups while supporting the company’s business development efforts. Role Responsibilities: Account Management: Serve as the primary point of contact for assigned client accounts, building and maintaining strong relationships with key stakeholders. Proactively address client needs, resolving issues promptly in collaboration with internal teams to deliver an exceptional customer experience. Conduct regular account reviews to identify opportunities for enhanced product adoption, increased penetration, and improved client satisfaction. Work closely with internal teams, such as Product Development, Marketing, and Operations, to deliver tailored solutions that meet client goals. Collaborate with the regular sales team to communicate account-specific expectations, agreements, and guidelines, ensuring consistency across all dealership interactions. Training Support: Facilitate or coordinate training sessions for client teams, ensuring they fully understand and can effectively utilize Safe-Guard’s product offerings. Promote client participation in Safe-Guard’s F&I certification and training programs to drive knowledge and product proficiency. Lead Generation: Identify and document opportunities for new business growth within existing accounts, including cross-selling and upselling opportunities. Proactively generate and qualify leads for prospective new clients and provide these to the National Sales Manager to drive business expansion. Partner with the National Sales Manager to support the strategic growth of Safe-Guard’s footprint. Performance Reporting: Maintain detailed records of client interactions, training activities, and account performance in the company CRM. Regularly report on account performance metrics, lead generation activities, and client feedback to leadership.

Business Transformation Manager

Call Center Supervisor

Call Center Supervisor

Account Development Manager – F&I Automotive

IT Support Specialist II

Account Development Manager – Automotive

Regional Performance Manager

Regional Performance Manager, Automotive