Safe-Guard Products International

Manager

• Serve as the primary point of contact with key partners and clients to meet defined goals and strategic results.
• Build and conduct customized training programs to assist OEM auto makers and/or their dealership network to grow and improve their book of Finance & Insurance business.
• Leverage the Safe-Guard Training platform as a strategic differentiator and value-added product/service.
• Establish an impactful presence at Industry events, conferences and publications on behalf of Safe-Guard.
• Partner with the Sales Management Team and participate in initiatives to maximize sales revenue.
• Enhance programs and systems related to Safe-Guard product knowledge, menu selling mastery and objection handling expertise with industry constituents.
• Conduct Regional and Dealership training seminars designed to increase dealer profitability and product sales penetration.
• Develop and utilize Manager and Company approved training and marketing materials.
• Assist Dealers efforts to comply with applicable laws and regulations via best practice reviews and ongoing training.
• Market and facilitate Dealer participation in comprehensive F&I certification and training classes hosted by Safe-Guard.
• Educate and train all applicable departments and personnel on the features, benefits and value of Safe-Guard products.
• Implement action plans for increased sales of Safe-Guard products and services.
• Advance relationships with key partners and work closely to develop win/win strategies to improve productivity.

Regional Performance Manager – Dealer Performance, F&I

Regional Performance Manager – Automotive F&I

Business Development Rep

• Leverage Safe-Guard’s branded training platform as a strategic differentiator and value-add to our partner dealerships.
• Conduct dealer training seminars and ensure all dealer personnel are trained on product features and benefits to drive profitability and product sales.
• Market and facilitate dealer participation in comprehensive F&I certification and training classes.
• Partner with the sales management team to drive initiatives that maximize sales revenue and achieve assigned objectives.
• Implement action plans to increase sales of the full product suite and drive dealer conversions through regular presentation meetings.
• Advise dealer partners on sales strategies and initiatives to meet revenue targets.
• Assist dealers in complying with applicable laws and regulations through best practice reviews and ongoing training.
• Utilize approved training and marketing materials to ensure consistency and compliance

Account Development Manager – Automotive F&I

Customer Support

• This position provides support to agents, clients, and customers by adjudicating claims, providing claims status, and resolving or escalating customer issues.
• Communicate effectively with all levels of the organizations.
• In executing the duties of the role, claims adjuster will ensure the proper documentation, adjudicate per the terms and conditions of the contract, utilizing available resources, and meet schedule expectations informing management of any changes.
• Handling claims related calls per work schedule performing within defined metrics
• Order inspection when applicable
• Follow proper claims procedures as outlined in training and feedback provided by QA or Supervisor
• Master understanding of clients, agents, and contract terms and conditions
• Understand exceptions based upon dealership, agent, or client as noted in system
• Escalate issues to team lead, supervisor, or managers when unable to de-escalate
• Notify Supervisor when possible fraud is suspected
• Participate in all training as required to perform the duties of the role
• Keep record phone calls and transmit claim forms to Dealership or Repair Facility
• Drive the status of the claim within the Safe-Guard system
• Receive documentation and organize by claim number
• Order an appraisal when claim is over threshold amount or possible fraud
• Send letters to customers and copy dealership if necessary
• Send missing information letters to customers if documents are missing and copy Dealership if necessary
• Notate the system
• Adhere to Quality Assurance Guidelines
• Ensure premium is first received from Dealership before issuing checks

Bi-lingual Customer Support Representative – Spanish

Security Engineer

• Security Operations is a team that is responsible for incident detection and response (IR), vulnerability management (VM), Data Protection (DP) and security engineering activities.
• The Security Operations Engineer will be able to handle IR alerts and escalations from multiple sources and is responsible for implementing, maintaining, monitoring and managing security technologies to support SIEM, Endpoint Detection & Response (EDR), Vulnerability Management, Data Protection and others.
• The engineer delivers these solutions and services in accordance with the organization’s architectural designs, best practices, and regulatory or compliance requirements.
• As risks change, the security engineer is responsible for recommending modifications and enhancements to ensure the organization is evolving with the threat landscape.
• The engineer reports on findings and provides recommendations for corrective action.
• Performs vulnerability assessments as assigned utilizing IT security tools and methodologies.
• Performs assessments of the IT security/risk posture within the IT software and applications.
• Provides weekly project status reports, including accomplishments and outstanding issues.
• Assist with incident response and system stability issues as they occur, including involvement outside of regular work hours.
• Leverage approved AI technologies to optimize results in Security Operations.
• Implement, manage and maintain event and log collection, reporting and compliance requirements.
• Design and build SIEM dashboards and reporting tools required by technical teams.
• Help correlate events to support SOC response requirements.
• Maintain up-to-date level of knowledge related to security threats, vulnerabilities and mitigations.
• Tune the SIEM with threat intelligence sources, and correlate event indicators and threats.
• Support SOC automation initiatives leveraging playbooks, while also using human analysis as needed.
• Actively participate in threat hunting tabletop exercises to hone and strengthen skills across the team.
• Ensure security and technology teams maintain up-to-date configuration documentation for systems and processes.
• Monitor for vulnerabilities within applications, endpoints, databases, networking, and mobile and cloud services.
• Collaborate with IT operations to manage internal- and external-facing systems to identify, track and remediate system and application vulnerabilities.
• Support IT operations’ responsibility to remediate system and application vulnerabilities.
• Conduct continuous discovery, vulnerability assessment and remediation status of enterprise-wide assets.
• Document, prioritize, recommend, validate and report on the state of vulnerabilities.
• Work closely with infrastructure teams to advise and support remediation efforts to close vulnerability exposure to new threats.
• Implement and manage data discovery and classification to understand where sensitive data resides and how it is used.
• Design, tune and operate DLP and CASB controls to prevent unauthorized data exposure and data exfiltration.
• Drive DSPM initiatives to identify overexposed, redundant or high-risk data and support data minimization efforts.
• Produce clear metrics and insights on data protection posture, risk trends and control effectiveness.

Information Security Engineer

Salesforce Analyst

• Collaborate with stakeholders to gather and document business requirements for Salesforce-based process enhancements and new feature development
• Analyze existing workflows and identify opportunities for automation and optimization within Salesforce
• Translate business needs into clear, actionable user stories and functional specifications for Salesforce configuration and development
• Act as a Salesforce subject matter expert (SME) for internal and external stakeholders
• Participate in defect resolution related to Salesforce data, workflows, and integrations
• Support testing efforts including UAT, scenario creation, and quality assurance for Salesforce enhancements
• Partner with reporting and analytics teams to define and maintain Salesforce dashboards and reports
• Monitor and communicate key Salesforce metrics and KPIs
• Maintain documentation related to Salesforce process design, configuration, and lifecycle management
• Provide regular updates and communications to stakeholders regarding Salesforce project status and outcomes
• Build strong relationships with internal teams and external partners to ensure successful Salesforce adoption and usage

Regional Performance Manager – Dealer Performance, F&I

Regional Performance Manager – Automotive F&I

Account Development Manager – Automotive F&I

Bi-lingual Customer Support Representative – Spanish

Information Security Engineer

Salesforce Business Analyst