Sabio

Engineer

• Creating incidents and requests on behalf of our clients, understanding importance, technology category and severity.
• Keeping the client contact up to date with the progress of their case.
• Managed Major incident internal and external stakeholder’s updates.
• Perform 1st level troubleshooting in Contact Centre based technology incident. (Goal is to resolve the incident in first call)
• Turnaround service requests quickly.
• Monitor client systems and react to critical events.
• Update Knowledge articles and automated processes to help better serve our clients.
• Proactively find and progress incidents for our clients.
• Contribute to continuous improvement initiatives

Service Desk Engineer

Human Resources

• Partner with UK business leaders to shape people plans supporting organisational objectives.
• Coach and influence managers on leadership, performance, engagement, and capability development.
• Localise and implement global people initiatives in the UK.
• Lead on complex employee relations cases ensuring fair, consistent, and legally compliant outcomes.
• Provide proactive guidance to managers on employee relations, absence management, and wellbeing.
• Maintain up-to-date knowledge of UK employment law and advise on policy and practice.
• Deliver annual reward processes (salary reviews, bonus cycles) in collaboration with global Reward teams.
• Advise managers and employees on reward policies, benefits, and recognition frameworks; monitor reward competitiveness.
• Embed performance management processes and support succession planning and capability-building with Talent & OD colleagues.
• Partner with leaders on organisational design, restructures, and change programmes; provide HR support during transformation.
• Align workforce planning with business goals and global operating models; collaborate with Finance and Operations.
• Produce and interpret people dashboards; use data to influence leadership and inform proactive HR actions.
• Work closely with stakeholders to align HR strategies with business goals, supporting restructuring and DEI initiatives.
• Report to Head of People UK & APAC; hybrid working (3 days office, 2 days homebased) with flexibility to travel to UK offices.

HR Business Partner

Sales

• Support regional and group commercial teams with document preparation, presentation creation, and solution documentation aligned to client needs.
• Capture, collate and translate customer requirements into proposal content and/or Statement of Works (SoWs), including pricing for simple solutions; work with lead specialists on complex solutions.
• Develop customer-facing proposal content, pitch decks, and solution overviews using standardised templates and input from sales and pre-sales colleagues.
• Liaise with internal stakeholders (sales, pre-sales product, finance, and delivery) to ensure documentation accuracy and alignment.
• Liaise with internal and external stakeholders (product specialists, internal teams, customers, partners) to source requirements and pricing information.
• Support opportunity qualification by preparing background research and consolidating deal-specific content.
• Track and report on deal support activity using internal tools and CRM systems.
• Maintain and update a library of pre-sales assets, including case studies, presentations, and technical documentation.
• Act as the de-facto demonstration specialist for the UK region: demonstrate across Sabio’s vendor and partner ecosystem, build use-case-focused demos, demo scripts and value points, and enable demos for the wider pre-sales team.
• Report to Head of UK Pre Sales and collaborate with commercial and delivery teams to enhance bid quality, accuracy, and consistency.

Service Desk Engineer

HR Business Partner

Pre-Sales Associate