Engineer

• Creating incidents and requests on behalf of our clients, understanding importance, technology category and severity.
• Keeping the client contact up to date with the progress of their case.
• Managed Major incident internal and external stakeholder’s updates.
• Perform 1st level troubleshooting in Contact Centre based technology incident. (Goal is to resolve the incident in first call)
• Turnaround service requests quickly.
• Monitor client systems and react to critical events.
• Update Knowledge articles and automated processes to help better serve our clients.
• Proactively find and progress incidents for our clients.
• Contribute to continuous improvement initiatives

Service Desk Engineer

Service Offboarding Engineer

Senior Facilities Engineer

Technology Development Engineer

Product Development Engineer

Senior Enterprise Excellence Engineer