Sabio

Solutions Engineer

• Build and present engaging AI demos and prototypes that showcase the value of generative AI in customer experience.
• Collaborate with sales and product teams to co-create tailored AI solutions aligned with client needs and strategic goals.
• Use internal tooling and frameworks to rapidly develop proof-of-concepts that accelerate customer decision-making.
• Support business development efforts by contributing to ROI modelling and business case creation.
• Translate data insights into compelling stories that resonate with both technical and non-technical stakeholders.
• Ensure ethical AI principles are embedded in all customer-facing solutions and engagements.
• Stay current with emerging generative AI technologies and contribute to internal capability building.

AI Solutions Engineer

Project Manager

• Responsible for management of project planning on an international level, resourcing, supplier and subcontractor management, progress reporting, people management, quality, issue resolution and the continuing maintenance of good customer relations.
• Responsible for Stakeholder Management, ensuring that progress is made by all parties with excellent communication skills should escalations be required to meet customer needs.
• Be fully competent within the field of project management. The role-holder will perform this role independently, with minimal supervision – which in turn provides a high degree of flexibility and delegated authority.
• Production of appropriate documentation.
• Manage escalations within the customer’s organisation, should customer resources not meet agreed pre-requisites and deliverables.

Senior Project Manager

Consultant

• You will be part of the customer service bots/AI agents business team.
• Lead discovery & requirements elicitation: Facilitate stakeholder workshops to define scope, prioritize use cases, and capture business and functional requirements for bot/AI service automation.
• Conduct advanced UX/CX assessments: Map as-is/to-be journeys, diagnose pain points, and identify automation opportunities; define KPIs (e.g., containment rate, FCR, CSAT/NPS, AHT, deflection, resolution time).
• Evaluate current-state technologies & architecture: Assess platforms (LLM/NLU/NLP), orchestration/dialog management, knowledge/RAG, analytics, and integrations (CRM, ITSM, CCaaS, telephony, channels) to surface gaps, risks, and constraints.
• Design target-state solutions & roadmaps: Propose alternative architectures and technology options, channel strategies, and governance; sequence delivery into a pragmatic roadmap aligned to business outcomes.
• Build business cases & financial models: Quantify value (cost-to-serve reduction, SLA improvements, revenue protection/upsell), estimate TCO, ROI, and payback; run scenario and sensitivity analyses.
• Author & present consulting deliverables: Produce executive-ready assessment reports and transformation proposals with clear recommendations, architecture alternatives, and economic impact; deliver client presentations.
• Translate strategy into delivery artifacts: Create epics/user stories, acceptance criteria, and non-functional requirements; align test strategies (unit, integration, UAT) to business KPIs and success criteria.
• Oversee end-to-end implementation: Coordinate across design, engineering, and QA; manage risks/dependencies; support deployments and hypercare to stabilize performance post go-live.
• Establish measurement & continuous optimization: Define analytics and monitoring (dashboards, alerts), run A/B tests and tuning cycles (intent coverage, model precision/recall), and drive iterative improvements to CX and KPIs.
• Drive change management, compliance & adoption: Plan comms, training, and support processes; ensure data privacy, GDPR, and responsible AI practices; embed governance for model/version control and content quality.

Business Consultant

Artificial Intelligence

• Own the regional AI commercial strategy, ensuring alignment with Sabio’s global growth priorities.
• Partner with regional Sales Leaders to target enterprise accounts, drive pipeline, and influence deal strategy.
• Act as AI subject-matter expert in regional pursuits, translating technical capability into business value.
• Lead regional client workshops, discovery sessions, and executive briefings to identify opportunities.
• Work closely with Presales and Solution Engineers to validate architectures, solutions, and ROI cases.
• Provide commercial input into proposals, RFPs, and competitive bids, ensuring clarity and differentiation.
• Collaborate with Marketing on regional campaigns, events, and thought leadership to position Sabio as the AI CX partner of choice.
• Track, report, and forecast regional pipeline metrics, ensuring accuracy and accountability.
• Mentor and coach junior colleagues (BDRs, Associates) to strengthen regional sales capability.

AI Commercial Specialist

• Own the **regional AI commercial strategy**, ensuring alignment with Sabio’s global growth priorities.
• Partner with regional Sales Leaders to target enterprise accounts, drive pipeline, and influence deal strategy.
• Act as **AI subject-matter expert** in regional pursuits, translating technical capability into business value.
• Lead regional client workshops, discovery sessions, and executive briefings to identify opportunities.
• Work closely with Presales and Solution Engineers to validate architectures, solutions, and ROI cases.
• Provide commercial input into proposals, RFPs, and competitive bids, ensuring clarity and differentiation.
• Collaborate with Marketing on regional campaigns, events, and thought leadership to position Sabio as the **AI CX partner of choice**.
• Track, report, and forecast regional pipeline metrics, ensuring accuracy and accountability.
• Mentor and coach junior colleagues (BDRs, Associates) to strengthen regional sales capability.

AI Commercial Specialist – International

Human Resources

• Act as the first point of contact for employee and manager queries, ensuring timely and accurate responses
• Manage core HR administration including contracts, onboarding, leavers, and changes to terms and conditions
• Maintain HRIS and employee records, ensuring data accuracy, confidentiality, and compliance with GDPR
• Support payroll processes by preparing and validating monthly data
• Produce standard HR letters, reports, and documentation as required
• Manage people inbox to ensure SLAs are adhered to
• Assist with policy implementation and ensure consistent application across the UK SBU
• Coordinate and administer employee lifecycle processes, including probation reviews, exit interviews, and reference requests
• Provide basic HR metrics and insights (e.g., turnover, absence, headcount) to support people reporting
• Support employee engagement initiatives, surveys, and follow-up actions
• Support case management for employee relations issues (absence, performance, disciplinary, grievance) with People Partners and Head of People Operations
• Draft documentation for employee relations processes under guidance and maintain accurate case notes
• Escalate complex or high-risk matters appropriately

HR Advisor

• Act as the first point of contact for employee and manager queries, ensuring timely and accurate responses
• Manage core HR administration including contracts, onboarding, leavers, and changes to terms and conditions
• Maintain HRIS and employee records, ensuring data accuracy, confidentiality, and compliance with GDPR
• Support payroll processes by preparing and validating monthly data
• Produce standard HR letters, reports, and documentation as required
• Manage people inbox to ensure SLA’s are adhered to
• Assist with policy implementation, ensuring consistent application across the UK SBU
• Coordinate and administer employee lifecycle processes, including probation reviews, exit interviews, and reference requests
• Provide basic HR metrics and insights (e.g., turnover, absence, headcount) to support people reporting
• Support employee engagement initiatives, surveys, and follow-up actions
• Support case management for employee relations issues (absence, performance, disciplinary, grievance) alongside People Partners and Head of People Operations
• Draft documentation for employee relations processes under guidance and maintain accurate case notes
• Escalate complex or high-risk matters appropriately
• Report to Head of People UK & APAC and contribute to embedding a positive employee experience and compliance

• Partner with UK business leaders to shape people plans supporting organisational objectives.
• Coach and influence managers on leadership, performance, engagement, and capability development.
• Localise and implement global people initiatives in the UK.
• Lead on complex employee relations cases ensuring fair, consistent, and legally compliant outcomes.
• Provide proactive guidance to managers on employee relations, absence management, and wellbeing.
• Maintain up-to-date knowledge of UK employment law and advise on policy and practice.
• Deliver annual reward processes (salary reviews, bonus cycles) in collaboration with global Reward teams.
• Advise managers and employees on reward policies, benefits, and recognition frameworks; monitor reward competitiveness.
• Embed performance management processes and support succession planning and capability-building with Talent & OD colleagues.
• Partner with leaders on organisational design, restructures, and change programmes; provide HR support during transformation.
• Align workforce planning with business goals and global operating models; collaborate with Finance and Operations.
• Produce and interpret people dashboards; use data to influence leadership and inform proactive HR actions.
• Work closely with stakeholders to align HR strategies with business goals, supporting restructuring and DEI initiatives.
• Report to Head of People UK & APAC; hybrid working (3 days office, 2 days homebased) with flexibility to travel to UK offices.

HR Business Partner

Engineer

• Creating incidents and requests on behalf of our clients, understanding importance, technology category and severity.
• Keeping the client contact up to date with the progress of their case.
• Managed Major incident internal and external stakeholder’s updates.
• Perform 1st level troubleshooting in Contact Centre based technology incident. (Goal is to resolve the incident in first call)
• Turnaround service requests quickly.
• Monitor client systems and react to critical events.
• Update Knowledge articles and automated processes to help better serve our clients.
• Proactively find and progress incidents for our clients.
• Contribute to continuous improvement initiatives

Service Desk Engineer

Sales

• Support regional and group commercial teams with document preparation, presentation creation, and solution documentation aligned to client needs.
• Capture, collate and translate customer requirements into proposal content and/or Statement of Works (SoWs), including pricing for simple solutions; work with lead specialists on complex solutions.
• Develop customer-facing proposal content, pitch decks, and solution overviews using standardised templates and input from sales and pre-sales colleagues.
• Liaise with internal stakeholders (sales, pre-sales product, finance, and delivery) to ensure documentation accuracy and alignment.
• Liaise with internal and external stakeholders (product specialists, internal teams, customers, partners) to source requirements and pricing information.
• Support opportunity qualification by preparing background research and consolidating deal-specific content.
• Track and report on deal support activity using internal tools and CRM systems.
• Maintain and update a library of pre-sales assets, including case studies, presentations, and technical documentation.
• Act as the de-facto demonstration specialist for the UK region: demonstrate across Sabio’s vendor and partner ecosystem, build use-case-focused demos, demo scripts and value points, and enable demos for the wider pre-sales team.
• Report to Head of UK Pre Sales and collaborate with commercial and delivery teams to enhance bid quality, accuracy, and consistency.

AI Solutions Engineer

Senior Project Manager

Senior Project Manager

Senior Project Manager

Business Consultant

AI Commercial Specialist

AI Commercial Specialist – International

HR Advisor

HR Advisor

HR Business Partner

Service Desk Engineer

Pre-Sales Associate