Sabiá Administração

Designer

• Criação de peças para campanhas e redes sociais
• Desenvolvimento de assets para gamificação
• Criação de materiais online e offline
• Apoio em identidade visual e branding
• Desdobramento de campanhas e KVs
• Suporte criativo para ações promocionais e eventos
• Organização de arquivos e fluxo criativo
• Colaboração com diferentes áreas para soluções visuais estratégicas.

Designer de Criativos

Operations

• Game Lifecycle: Monitor the full release lifecycle, from game onboarding to availability on the platform.
• Data Governance: Update lists of available games, manage changes, and ensure that controls (spreadsheets and Drive) are always accurate.
• Provider Relations: Maintain active contact for catalog alignment, operational updates, and technical notices; participate in release groups.
• Certifications and Credentials: Track deadlines and certificate documents; work with the Account Management team on strategic/regulatory validations; request, follow up on, and validate credentials with providers.
• End-to-End Activation: Lead the activation process for new providers, aggregators, and direct integrations.
• Release Flow: Engage the Integrations team for technical activation and ensure that, after the process, games are correctly released.
• Standardization: Execute update processes (via spreadsheet, commands, or automated flows), ensuring every new provider or game is properly registered and made available.
• Tool Management: Maintain flows, boards, and automations in ClickUp, ensuring the tool is the single source of truth for our operation.
• Structured Triage: Perform daily ticket triage, categorizing and prioritizing requests related to: Internal Processes, New Projects (Account Management/Expansion), and Provider Contact (Technical/Operational support).
• Interface: Facilitate communication between requesters and resolving teams, ensuring tickets contain the necessary context to avoid rework.

Operations Analyst – Tech, iGaming

Analyst

• Receive, organize and log technical requests and issues reported by clients;
• Perform initial ticket triage for requests, errors, failures, incidents, game rounds, balance issues, bets, bonuses, login problems, games or any unexpected platform behavior;
• Monitor events, alerts and logs across different systems, acting preventively or correctively when necessary; collect evidence for incident investigation, including: screenshots; user IDs; round IDs; timestamps; amounts; operator; game; provider, etc.;
• Open and follow up tickets with internal teams or external providers when the issue requires specialized analysis;
• Request partner/provider checks for rounds, game histories, transactions and other technical occurrences; organize access, contacts and communication flows with providers, correctly identifying scenarios that require external escalation;
• Track provider handling until the final resolution of cases;
• Engage internal areas such as Product, Development, Integrations, DevOps, Information Security, IT and other teams involved in incident resolution;
• Monitor and drive the progress of requests with the teams responsible for analysis, fixes or solution delivery; keep clients updated on the status of tickets and incidents;
• Ensure all requests have an assigned owner, updated comments, correct status and appropriate routing;
• Interact with internal and external clients using corporate communication tools;
• Support coordination in organizing, prioritizing and tracking the backlog of requests.

Support Analyst, Level 1

Product Manager

• Manage, organize, and prioritize the backlog for technical squads.
• Refine requirements in collaboration with business and technology stakeholders.
• Write user stories, acceptance criteria, and clear, measurable functional requirements.
• Ensure backlog priorities are aligned with the company's strategic objectives.
• Identify, map, and track dependencies between squads and other involved areas.
• Facilitate agile ceremonies, including refinement sessions, planning, reviews, and retrospectives.
• Monitor delivery progress and act to mitigate risks that may impact deadlines or quality.
• Support technical teams in removing impediments related to the demands under your management.
• Ensure proper documentation of initiatives and developed features.
• Translate regulatory and operational requirements into actionable user stories and technical tasks.
• Support audit processes related to the products and systems under your responsibility.
• Ensure regulatory requirements are properly considered throughout the development cycle.
• Maintain documentation and records required for compliance and governance processes.
• Act as the primary point of contact between business areas, technology, and other stakeholders.
• Align expectations, priorities, and timelines for initiatives.
• Clearly communicate delivery status, risks, and identified dependencies.

Designer de Criativos

Operations Analyst – Tech, iGaming

Support Analyst, Level 1

Product Owner